About the Role
As a Renewals & Retention Business Development Manager for British Engineering Services Group, you will manage and convert an existing customer portfolio to secure contract renewals and drive revenue growth. You’ll play a key role in maximising retention, identifying upsell opportunities and ensuring a seamless customer journey from early engagement through to renewal and handover.
Key Responsibilities
- Proactively manage assigned accounts with upcoming renewals
- Engage customers up to 12 months ahead of renewal to understand needs and future plans
- Build strong relationships with key stakeholders and decision makers
- Identify and convert upsell opportunities within existing accounts
- Manage a structured renewals and upsell pipeline to ensure full coverage
- Produce accurate, commercially sound renewal and upsell quotations
- Apply CPI increases in line with company guidelines
- Prepare clear, professional proposals with itemised pricing
- Maintain 100% CRM compliance with accurate and up-to-date information
- Negotiate to secure contract renewals and increased contract value
- Ensure timely, accurate handover of renewed contracts to operational teams
- Deliver a professional and seamless customer experience throughout
Benefits
- A starting salary up to £30,000 (depending on experience)
- Bonus scheme
- Company Pension Scheme
- Annual salary review
- 20 days annual leave (increasing by 1 day with each year of service up to 25 days) plus 8 bank holidays
- An extra day’s holiday to take on Christmas Eve each year
- Access to our holiday buy scheme
- Electric Vehicle salary sacrifice scheme
- Discounts and savings via our employee benefits portal
- Health and wellbeing support via our Employee Assistance Programme
- Company wide volunteering scheme
Qualifications
- Proven experience in B2B sales, account management or renewals
- Experience managing an existing customer portfolio
- Strong commercial awareness and negotiation skills
- Ability to identify and convert upsell opportunities
- Strong organisational and pipeline management skills
- Experience using CRM systems (Eworks or similar desirable)
- Excellent relationship building and stakeholder management skills
- Strong communication and presentation skills
- A proactive, structured and detail‑focused approach
- Experience within electrical services, compliance or facilities management is desirable but not essential
Equal Employment Opportunity
Our focus on diversity, equality and inclusion is here to stay. We are a Real Living Wage employer across our complete business and are committed to the military community by signing the Armed Forces Covenant.
#J-18808-Ljbffr”, “datePosted”: “2026-05-17”, “hiringOrganization”: { “@type”: “Organization”, “name”: “British Engineering Services – Electrical”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__435507267__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=409” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “Preston” } } }About the Role
As a Renewals & Retention Business Development Manager for British Engineering Services Group, you will manage and convert an existing customer portfolio to secure contract renewals and drive revenue growth. You’ll play a key role in maximising retention, identifying upsell opportunities and ensuring a seamless customer journey from early engagement through to renewal and handover.
Key Responsibilities
- Proactively manage assigned accounts with upcoming renewals
- Engage customers up to 12 months ahead of renewal to understand needs and future plans
- Build strong relationships with key stakeholders and decision makers
- Identify and convert upsell opportunities within existing accounts
- Manage a structured renewals and upsell pipeline to ensure full coverage
- Produce accurate, commercially sound renewal and upsell quotations
- Apply CPI increases in line with company guidelines
- Prepare clear, professional proposals with itemised pricing
- Maintain 100% CRM compliance with accurate and up-to-date information
- Negotiate to secure contract renewals and increased contract value
- Ensure timely, accurate handover of renewed contracts to operational teams
- Deliver a professional and seamless customer experience throughout
Benefits
- A starting salary up to £30,000 (depending on experience)
- Bonus scheme
- Company Pension Scheme
- Annual salary review
- 20 days annual leave (increasing by 1 day with each year of service up to 25 days) plus 8 bank holidays
- An extra day’s holiday to take on Christmas Eve each year
- Access to our holiday buy scheme
- Electric Vehicle salary sacrifice scheme
- Discounts and savings via our employee benefits portal
- Health and wellbeing support via our Employee Assistance Programme
- Company wide volunteering scheme
Qualifications
- Proven experience in B2B sales, account management or renewals
- Experience managing an existing customer portfolio
- Strong commercial awareness and negotiation skills
- Ability to identify and convert upsell opportunities
- Strong organisational and pipeline management skills
- Experience using CRM systems (Eworks or similar desirable)
- Excellent relationship building and stakeholder management skills
- Strong communication and presentation skills
- A proactive, structured and detail‑focused approach
- Experience within electrical services, compliance or facilities management is desirable but not essential
Equal Employment Opportunity
Our focus on diversity, equality and inclusion is here to stay. We are a Real Living Wage employer across our complete business and are committed to the military community by signing the Armed Forces Covenant.
#J-18808-Ljbffr…