{ “@context”: “http://schema.org”, “@type”: “JobPosting”, “title”: “Network Support Team Leader”, “description”: “
About the Role
Lead a high‑performing team, keep our network moving, and drive reliable, responsive support around the clock at Intercity’s Network Operations Centre.
Key Responsibilities
- Lead, coach, and performance‑manage a team of NOC operators, fostering a positive, accountable environment.
- Manage rotas, resourcing, and workload planning to ensure 24/7 SLA delivery.
- Support recruitment, onboarding, training, and ongoing development of the team.
- Act as an escalation point for operational issues, guiding engineers through effective triage and decisions.
- Ensure operational processes, including Change Management, are followed and continuously improved.
- Review service performance with customers and internal stakeholders, identifying risks and opportunities for improvement.
- Produce clear operational reports and insights to support decision‑making.
- Support incident response and major issue management when required.
- Work closely with wider operations leadership to continuously improve service delivery.
Experience & Knowledge
- Proven experience leading or supervising teams in an IT operations or service delivery environment.
- Strong background in rota management, workload planning, and performance management.
- Experience working within a Network Operations Centre or similar 24/7 setting.
- Good technical understanding of NOC environments, with confidence supporting escalations.
- Experience producing and interpreting operational reports and service metrics.
- Confident communicator, able to work with customers and stakeholders at all levels.
Skills & Behaviours
- People‑first leadership style, confident in challenging, coaching, and supporting others.
- Organised and structured, with a strong grip on priorities and resource planning.
- Calm and decisive under pressure.
- Honest, approachable, and respected by teammates.
- Passionate about developing others and building stable, capable teams.
What We Offer
- 33 days holiday (inclusive of bank holidays), with entitlement increasing by one day for each full calendar year employed, up to a maximum of five days.
- Annual pay reviews.
- Holiday buy scheme.
- Company‑wide bonus scheme.
- Death‑in‑service cover.
- Employee assistance programme.
- Company pension.
- Active social calendar.
- A strong focus on developing our people.
Equal Opportunities
We select candidates based on skills, experience, and values and commit to a fair, equal process. All successful candidates will undergo pre‑employment checks to ensure compliance with ISO27001 (Information Security) and Cyber Essentials Plus certifications.
#J-18808-Ljbffr”, “datePosted”: “2026-05-17”, “hiringOrganization”: { “@type”: “Organization”, “name”: “Intercity”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__434436288__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=4246” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “Bolton” } } }Company: Intercity
Location: Bolton
Job Description:
About the Role
Lead a high‑performing team, keep our network moving, and drive reliable, responsive support around the clock at Intercity’s Network Operations Centre.
Key Responsibilities
- Lead, coach, and performance‑manage a team of NOC operators, fostering a positive, accountable environment.
- Manage rotas, resourcing, and workload planning to ensure 24/7 SLA delivery.
- Support recruitment, onboarding, training, and ongoing development of the team.
- Act as an escalation point for operational issues, guiding engineers through effective triage and decisions.
- Ensure operational processes, including Change Management, are followed and continuously improved.
- Review service performance with customers and internal stakeholders, identifying risks and opportunities for improvement.
- Produce clear operational reports and insights to support decision‑making.
- Support incident response and major issue management when required.
- Work closely with wider operations leadership to continuously improve service delivery.
Experience & Knowledge
- Proven experience leading or supervising teams in an IT operations or service delivery environment.
- Strong background in rota management, workload planning, and performance management.
- Experience working within a Network Operations Centre or similar 24/7 setting.
- Good technical understanding of NOC environments, with confidence supporting escalations.
- Experience producing and interpreting operational reports and service metrics.
- Confident communicator, able to work with customers and stakeholders at all levels.
Skills & Behaviours
- People‑first leadership style, confident in challenging, coaching, and supporting others.
- Organised and structured, with a strong grip on priorities and resource planning.
- Calm and decisive under pressure.
- Honest, approachable, and respected by teammates.
- Passionate about developing others and building stable, capable teams.
What We Offer
- 33 days holiday (inclusive of bank holidays), with entitlement increasing by one day for each full calendar year employed, up to a maximum of five days.
- Annual pay reviews.
- Holiday buy scheme.
- Company‑wide bonus scheme.
- Death‑in‑service cover.
- Employee assistance programme.
- Company pension.
- Active social calendar.
- A strong focus on developing our people.
Equal Opportunities
We select candidates based on skills, experience, and values and commit to a fair, equal process. All successful candidates will undergo pre‑employment checks to ensure compliance with ISO27001 (Information Security) and Cyber Essentials Plus certifications.
#J-18808-Ljbffr…
Posted: May 17th, 2026