Service Advisor

SERVICE ADVISOR

Hours of work: Mon-Fri 07:00-16:00 or 09:00-18:00 Saturdays 08:00-13:00 on rota

Salary: £32,598.00 + commitment bonus for all employees – which is linked to attendance and general performance and equates to £600 a year divided into two £300 payments every 6 months for qualifying employees.

Opportunity to earn bonus on service contracts, uncapped opportunity to earn hundreds of pounds a month doing this with retail van customers.

Salary: £32,598.00

Bristol

Benefits

• Access to a commitment & profit share bonus
• 22 days annual leave plus the bank holidays.
• Access to a company pension scheme
• Full in-house and off-site manufacturer-approved training
• Fantastic career prospects with an industry-leading brand
• Life insurance and sometimes health/medical insurance schemes
• Employee Assistance Program (EAP): Support for mental, physical, and financial wellbeing
• Discount schemes
• Full in-house and off-site manufacturer-approved training
• Fantastic career prospects with an industry-leading brand

Key Responsibilities:

• • Taking telephone bookings from customers and accurately loading them into the workshop
  • Effective use of workshop loading to ensure capacity is maximized at all times
  • Raising job cards and ensuring all necessary and compliant documentation forms parts of the job pack
  • Informing customers of their ongoing vehicle status
  • Entering additions/changes to customer database
  • Handing over finished vehicles to customers
  • Giving customers detailed explanations on extent of repairs
  • Monitoring whether repairs are being carried out to the required delivery time
  • Actively sell after-sales services to include Service Contracts
  • Discussing and arranging payment with customers
  • Booking in of vehicles to ensure continuity of workshop loading
  • Provide advice on warranties and service requirements
  • In the case of legally required inspections, explaining the necessary vehicle test requirements
  • Arrange schedules for MOT/Vehicle inspections

Key Performance Measures:

• Effectively and politely liaising with customers regarding their vehicle’s status, payment and repairs
• Accurate booking of customer vehicles into the workshop
• Monitoring repair times and communicating back to customer in a timely fashion
• Providing accurate advice on service requirements

Please call Suzanne on (phone number removed) or submit your CV

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