Location: London (On-site 4 days a week)
Type: Full-time
Overview
This platform underpins some of the most advanced customer engagement strategies globally, trusted by leading enterprise brands such as Airbnb, Spotify, NBCUniversal, JetBlue, Marks & Spencer, and ASOS. Operating at significant scale, it processes billions of transactions each year and enables real‑time interactions for hundreds of millions of consumers. Backed by a global organisation of 700+ employees across North America, EMEA, and APAC, the business combines the pace of a high‑growth scale‑up with the backing and infrastructure of a well‑established international company. Deeply embedded within clients’ technology stacks, it acts as a mission‑critical layer for managing and activating customer data – powering everything from acquisition and onboarding through to retention, personalisation, and lifetime value optimisation.
Why This Opportunity Stands Out
- Operates in the high‑growth CDP and data activation market, one of the most in‑demand areas in SaaS
- A market‑leading platform trusted by global enterprise brands
- Strong product‑market fit, with clear ROI for customers (driving revenue, retention, and personalisation at scale)
- Backed by advanced AI and machine learning capabilities, enabling real‑time decisioning
- Significant post‑merger momentum, unlocking new cross‑sell opportunities and accelerating growth
- Exposure to complex, high‑value enterprise customers and strategic use cases
The Role
As a Senior Customer Success Manager or Customer Success Manager (there are 2 roles), you will own and grow relationships with a portfolio of strategic enterprise customers across EMEA.
You will act as a trusted advisor, helping customers unlock the full value of a powerful data platform while driving adoption, expansion, and long‑term success. This is a highly commercial CSM role with clear impact on revenue growth.
Key Responsibilities
- Build deep, trusted relationships with senior stakeholders across enterprise accounts
- Partner with customers to define and execute data‑driven success strategies aligned to business goals
- Drive adoption of the platform by enabling high‑impact use cases across marketing, product, and data teams
- Identify and deliver expansion opportunities across products, features, and use cases
- Lead strategic business reviews, demonstrating ROI and aligning on future growth plans
- Collaborate closely with Sales, Solutions, and Product teams to deliver a seamless customer experience
- Act as the voice of the customer internally, influencing product innovation
Requirements
- 3+ years in Customer Success, Account Management, or Solutions Consulting within enterprise SaaS
- Experience working with large, complex, global customers
- Strong understanding of data, martech, CDPs, or adjacent technical platforms
- Commercially minded with a track record of driving retention and expansion
- Ability to translate data and platform capabilities into tangible business outcomes
- Comfortable operating in a fast‑paced, high‑growth environment
What Success Looks Like
- High retention and expansion across enterprise accounts
- Strong platform adoption and measurable customer outcomes
- Growth in strategic, high‑value use cases
- Long‑term, trusted partnerships with customers
- High‑performance, high‑growth environment with strong momentum
- Collaborative, ambitious, and product‑focused culture
- Clear progression opportunities in a scaling business
- Strong emphasis on innovation, ownership, and impact
- Competitive salary + bonus
- Equity participation
- Enhanced benefits package
- Opportunity to work with leading global brands
- Exposure to cutting‑edge AI and data technology
Location: London (On-site 4 days a week)
Type: Full-time
Overview
This platform underpins some of the most advanced customer engagement strategies globally, trusted by leading enterprise brands such as Airbnb, Spotify, NBCUniversal, JetBlue, Marks & Spencer, and ASOS. Operating at significant scale, it processes billions of transactions each year and enables real‑time interactions for hundreds of millions of consumers. Backed by a global organisation of 700+ employees across North America, EMEA, and APAC, the business combines the pace of a high‑growth scale‑up with the backing and infrastructure of a well‑established international company. Deeply embedded within clients’ technology stacks, it acts as a mission‑critical layer for managing and activating customer data – powering everything from acquisition and onboarding through to retention, personalisation, and lifetime value optimisation.
Why This Opportunity Stands Out
- Operates in the high‑growth CDP and data activation market, one of the most in‑demand areas in SaaS
- A market‑leading platform trusted by global enterprise brands
- Strong product‑market fit, with clear ROI for customers (driving revenue, retention, and personalisation at scale)
- Backed by advanced AI and machine learning capabilities, enabling real‑time decisioning
- Significant post‑merger momentum, unlocking new cross‑sell opportunities and accelerating growth
- Exposure to complex, high‑value enterprise customers and strategic use cases
The Role
As a Senior Customer Success Manager or Customer Success Manager (there are 2 roles), you will own and grow relationships with a portfolio of strategic enterprise customers across EMEA.
You will act as a trusted advisor, helping customers unlock the full value of a powerful data platform while driving adoption, expansion, and long‑term success. This is a highly commercial CSM role with clear impact on revenue growth.
Key Responsibilities
- Build deep, trusted relationships with senior stakeholders across enterprise accounts
- Partner with customers to define and execute data‑driven success strategies aligned to business goals
- Drive adoption of the platform by enabling high‑impact use cases across marketing, product, and data teams
- Identify and deliver expansion opportunities across products, features, and use cases
- Lead strategic business reviews, demonstrating ROI and aligning on future growth plans
- Collaborate closely with Sales, Solutions, and Product teams to deliver a seamless customer experience
- Act as the voice of the customer internally, influencing product innovation
Requirements
- 3+ years in Customer Success, Account Management, or Solutions Consulting within enterprise SaaS
- Experience working with large, complex, global customers
- Strong understanding of data, martech, CDPs, or adjacent technical platforms
- Commercially minded with a track record of driving retention and expansion
- Ability to translate data and platform capabilities into tangible business outcomes
- Comfortable operating in a fast‑paced, high‑growth environment
What Success Looks Like
- High retention and expansion across enterprise accounts
- Strong platform adoption and measurable customer outcomes
- Growth in strategic, high‑value use cases
- Long‑term, trusted partnerships with customers
- High‑performance, high‑growth environment with strong momentum
- Collaborative, ambitious, and product‑focused culture
- Clear progression opportunities in a scaling business
- Strong emphasis on innovation, ownership, and impact
- Competitive salary + bonus
- Equity participation
- Enhanced benefits package
- Opportunity to work with leading global brands
- Exposure to cutting‑edge AI and data technology
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