Business Analyst General Business – Smiths Group – Birmingham

Responsibilities

• Work with stakeholders to understand business goals and help define clear, structured requirements for process automation and improvement.
• Support Global Process Owners in shaping and prioritising enhancements to core ERP/CRM systems.
• Produce well‑structured analysis deliverables such as BRDs, user stories, functional specs and UAT scripts, with guidance from senior BAs.
• Collaborate with Principal BAs and designers to prototype and refine solution options.
• Contribute to identifying process improvements and documenting the expected benefits.
• Translate business needs into functional requirements, working closely with project teams and business users.
• Assist in validating solutions through system testing, UAT coordination and regression testing activities.
• Help develop training materials and support knowledge transfer to ensure new processes are embedded effectively.
• Maintain accurate documentation and support the application of an IIBA‑aligned BA framework.

Qualifications

• A solid understanding of business processes and the ability to apply this knowledge to real‑world assignments.
• Previous experience of SAP ECC6.0 or SAP S4/Hana.
• The confidence to recommend workflow improvements and contribute to shaping operating procedures.
• Strong communication skills, with the ability to engage different audiences and act as a bridge between business and technical teams.
• The ability to stay organised, manage multiple tasks and remain calm under pressure.
• A positive, solution‑focused mindset with strong analytical thinking and attention to detail.
• Good general IT literacy and proficiency in Microsoft Office, including Visio (or equivalent).

Preferred Experience

• Exposure to manufacturing or engineering environments.
• Experience supporting Business Process Re‑engineering or Change Management activities.
• Understanding of application testing lifecycles and service management principles.
• Familiarity with methodologies such as Lean Six Sigma, design thinking, ITIL or enterprise architecture.
• Strong organisational skills, critical thinking and the ability to work independently when needed.
• Ability to build strong working relationships across Business and IT and contribute to problem‑solving discussions.

Additional Information

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

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