Client Account Specialist

{ “@context”: “http://schema.org”, “@type”: “JobPosting”, “title”: “Client Account Specialist”, “description”: “Customer Account Specialist (Telephony) Closing Date:18th June 2026 Are you passionate about helping people and solving problems? Do you thrive in a fast-paced digital environment? NatWest Group are looking for customer focused and self-motivated individuals to join their vibrant team in Belfast. This is an excellent opportunity to make a positive impact in customers lives by guiding, supporting, and making their day just a little bit better. Standard pay rate:£15.65 per hour Start date:Monday 29th June 2026 Contract length:6 Months Location:Donegal Square East, Belfast You will work 35 hours over 5 days between the hours of 8am and 8pm, Monday to Friday and 1 Saturday every 3 weeks, will include some bank holidays. First class training provided, 3 weeks classroom-based training before moving to the academy for 5 weeks where you will be on the floor with the team. Training will be in-person during standard business hours (Monday-Friday, 9-5pm). Once you are ready to work on a hybrid basis (determined by performance) you will be required to attend the office 6 times per month. Support customers in opening savings and current accounts over the phone, making the process simple, clear, and stress-free. Provide dedicated support to customers who may not be comfortable using digital platforms, ensuring they feel confident and included. Set up and process account applications on behalf of non-digital customers, delivering a smooth and accessible experience. Act as a friendly and helpful point of contact, building trust and ensuring a positive first impression during account setup. Previous experience in customer service. A team player attitude with a passion for helping others. Benefits: Free access to UnMind a mental health and wellbeing platform that you can use throughout the duration of your assignment to support with mental health, life events, and physical health and wellbeing. Access to a benefits scheme giving you access to discounted holidays, vouchers, saving bundles, competition and giveaways and a 24/7 worker assistance programme including always accessible counselling services.”, “datePosted”: “2026-05-22”, “hiringOrganization”: { “@type”: “Organization”, “name”: “NatWest Group”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__438980411__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=936” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “Belfast” } } }