Business Banking Direct Relationship Manager

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Responsibilities

  • Focus on growing the business sustainably, by identifying opportunities to expand a portfolio and broadening client relationships by leveraging HSBC's extensive network.
  • Drive revenue growth through understanding customer needs and by adopting a needs‑based approach which engages clients and increases new business.
  • Build a strong understanding of the client's business and industry to promote insights, enrich client conversations and deliver fair outcomes while treating customers fairly. Relationship Management role holders will be required to acquire knowledge of a product area and in some geographies may need to hold specific certificates or need membership of a regulatory body.
  • Deepen understanding of the client through pro‑active credit risk assessments and customer due diligence reviews.
  • Confidently manage financial crime risk throughout the client lifecycle by identifying, assessing, accepting, monitoring, escalating and mitigating risk, and ensuring adherence to all applicable operational risk HSBC Standards and policies and reporting any breaches in accordance with local procedures.

Qualifications

  • Have an understanding of Bank's systems – including Browser Main Menu, Document Viewer, Excel, Word, Outlook.
  • Have an understanding of business types and structures, and product knowledge of non‑complex and complex commercial products.
  • Understanding and experience in reading and interpreting financial accounts and writing strong credit applications.
  • An understanding of Financial Crime Risk policies and HSBC credit risk appetite as it relates to the segment.
  • Strong influencing skills and ability to build positive working relationships with customers, colleagues and stakeholders.
  • Experience within Business Development.

Benefits

As an HSBC employee in the UK, you'll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK‑based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

Equal Opportunity and Diversity Statement

Being open to different points of view is important for our business and the communities we serve. At HSBC we’re dedicated to creating diverse and inclusive workplaces – no matter their gender, ethnicity, disability, religion, sexual orientation, socio‑economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

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Company: HSBC Group
Apply for the Business Banking Direct Relationship Manager
Location: Birmingham
Job Description:

Responsibilities

  • Focus on growing the business sustainably, by identifying opportunities to expand a portfolio and broadening client relationships by leveraging HSBC’s extensive network.
  • Drive revenue growth through understanding customer needs and by adopting a needs‑based approach which engages clients and increases new business.
  • Build a strong understanding of the client’s business and industry to promote insights, enrich client conversations and deliver fair outcomes while treating customers fairly. Relationship Management role holders will be required to acquire knowledge of a product area and in some geographies may need to hold specific certificates or need membership of a regulatory body.
  • Deepen understanding of the client through pro‑active credit risk assessments and customer due diligence reviews.
  • Confidently manage financial crime risk throughout the client lifecycle by identifying, assessing, accepting, monitoring, escalating and mitigating risk, and ensuring adherence to all applicable operational risk HSBC Standards and policies and reporting any breaches in accordance with local procedures.

Qualifications

  • Have an understanding of Bank’s systems – including Browser Main Menu, Document Viewer, Excel, Word, Outlook.
  • Have an understanding of business types and structures, and product knowledge of non‑complex and complex commercial products.
  • Understanding and experience in reading and interpreting financial accounts and writing strong credit applications.
  • An understanding of Financial Crime Risk policies and HSBC credit risk appetite as it relates to the segment.
  • Strong influencing skills and ability to build positive working relationships with customers, colleagues and stakeholders.
  • Experience within Business Development.

Benefits

As an HSBC employee in the UK, you’ll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK‑based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

Equal Opportunity and Diversity Statement

Being open to different points of view is important for our business and the communities we serve. At HSBC we’re dedicated to creating diverse and inclusive workplaces – no matter their gender, ethnicity, disability, religion, sexual orientation, socio‑economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

#J-18808-Ljbffr…

Posted: May 20th, 2026