This is an exciting opportunity to work in our SME Business Banking segment where you’ll engage with our existing and prospective customers to help them realise their ambitions. As a Relationship Manager, your key goal will be to operate as a person of influence to customers with a turnover of between £2m and £15m and ensure you deliver world‑class customer service.
Responsibilities
- Manage an existing portfolio of 50-70 clients, focussing on growing the business sustainably by identifying opportunities to expand the portfolio and broadening client relationships by leveraging HSBC’s extensive network.
- Serve as an ambassador for HSBC by developing the bank’s profile in the local business and wider community.
- Support customers – putting their needs at the forefront of all we do, and setting world‑class standards.
- Identify new business opportunities and nurture existing relationships.
- Build relationships with local professionals and business owners who can introduce new clients and opportunities.
- Adhere to structures and processes in place for the management of credit, operational, reputation, financial crime, and regulatory risk.
- Collaborate with product partners to assess needs of international and domestic customers and offer appropriate solutions.
Qualifications
- Experience of working in Business/Corporate Banking or Financial Services.
- Relationship or client management experience with a passion for delivering outstanding customer service.
- Business development skills with a track record of account expansion and winning new business.
- Commercial lending skills and experience.
- Excellent written and verbal communication skills with the ability to influence and share information in a clear, concise and accurate way.
- Comprehensive understanding of risk management.
- A full driving licence to attend face‑to‑face meetings with customers across Norfolk.
Benefits
As an HSBC employee in the UK, you’ll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK‑based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.
Our Commitment to Diversity
Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces – no matter gender, ethnicity, disability, religion, sexual orientation, socio‑economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long‑term conditions or neurodivergent candidates who meet the minimum criteria for the role.
#J-18808-Ljbffr”, “datePosted”: “2026-05-20”, “hiringOrganization”: { “@type”: “Organization”, “name”: “HSBC Group”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__436993088__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=213” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “Norwich” } } }This is an exciting opportunity to work in our SME Business Banking segment where you’ll engage with our existing and prospective customers to help them realise their ambitions. As a Relationship Manager, your key goal will be to operate as a person of influence to customers with a turnover of between £2m and £15m and ensure you deliver world‑class customer service.
Responsibilities
- Manage an existing portfolio of 50-70 clients, focussing on growing the business sustainably by identifying opportunities to expand the portfolio and broadening client relationships by leveraging HSBC’s extensive network.
- Serve as an ambassador for HSBC by developing the bank’s profile in the local business and wider community.
- Support customers – putting their needs at the forefront of all we do, and setting world‑class standards.
- Identify new business opportunities and nurture existing relationships.
- Build relationships with local professionals and business owners who can introduce new clients and opportunities.
- Adhere to structures and processes in place for the management of credit, operational, reputation, financial crime, and regulatory risk.
- Collaborate with product partners to assess needs of international and domestic customers and offer appropriate solutions.
Qualifications
- Experience of working in Business/Corporate Banking or Financial Services.
- Relationship or client management experience with a passion for delivering outstanding customer service.
- Business development skills with a track record of account expansion and winning new business.
- Commercial lending skills and experience.
- Excellent written and verbal communication skills with the ability to influence and share information in a clear, concise and accurate way.
- Comprehensive understanding of risk management.
- A full driving licence to attend face‑to‑face meetings with customers across Norfolk.
Benefits
As an HSBC employee in the UK, you’ll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK‑based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.
Our Commitment to Diversity
Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces – no matter gender, ethnicity, disability, religion, sexual orientation, socio‑economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long‑term conditions or neurodivergent candidates who meet the minimum criteria for the role.
#J-18808-Ljbffr…