Senior QA & Enablement Lead, HealthTech Customer Care

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HeliosX Group is hiring a Senior Quality & Enablement Manager to lead L&D and QA initiatives. This role involves transforming frameworks into scalable systems that enhance agent performance and customer experience.

The ideal candidate has over 5 years of experience in L&D and QA, with a track record of designing effective frameworks. Responsibilities include owning the L&D roadmap, ensuring compliance, and driving continuous improvement through analytical insights.

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