About the Company
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values – Trust, Respect, Unity, and Empowerment.
About the Role
Immigration Lead – Gatwick Airport
Contract Type: Permanent
Working Days: Monday – Sunday
Working Times: Between 06:00am and 06:00am
Shift Pattern: 4 on 4 off
Working Hours per Week: 42 hours
The main purpose of the role is to support the day to day running of the UK Border Zone Assistants (UKBA) team, ensuring that all roles are carried out effectively, issues are addressed or escalated to management, and the standards of current processes are monitored. UKBA staff assist and guide all arriving passengers to present themselves to the UK Border as quickly and efficiently as possible.
Main Duties
- As a working Team Leader you will act as a support network for the Host team. Oversee the day-to-day operation, cover breaks and support during busy peak periods.
- Challenge poor performance and highlight issues or concerns to the Duty Manager.
- Build relationships with Border Force and meet daily on arrival with the duty Higher Officer to discuss routine issues and understand any difficult patches.
- Provide effective feedback to staff on performance, praise when a job is well done, and be constructive if something could have been done differently or better.
- Be flexible with shifts for the needs of the business.
- Be confident and lead by example in all areas of the role.
- Plan breaks and communicate these to the team.
- Monitor Health & Safety standards and ensure the Host sheets are regularly spot checked for accuracy.
- Support with training and development of new team members.
- Monitor staff time keeping.
- Monitor Health & Safety standards.
Qualifications and Requirements
- Good verbal and written communication skills
- Pleasant nature and approachable demeanor
- Ability to multitask and remain calm during busy periods
- Airport experience an advantage but not essential
- Basic IT skills
- Full Airside pass for LGW
Uniform
- Black trousers/skirt
- White plain shirt
- Black jumper/cardigan
- Black smart shoes
- Hi-Vis (provided)
Notes
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
#J-18808-Ljbffr”, “datePosted”: “2026-05-21”, “hiringOrganization”: { “@type”: “Organization”, “name”: “OCS”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__438877529__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=612” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “Crawley” } } }About the Company
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values – Trust, Respect, Unity, and Empowerment.
About the Role
Immigration Lead – Gatwick AirportContract Type: PermanentWorking Days: Monday – SundayWorking Times: Between 06:00am and 06:00amShift Pattern: 4 on 4 offWorking Hours per Week: 42 hours
The main purpose of the role is to support the day to day running of the UK Border Zone Assistants (UKBA) team, ensuring that all roles are carried out effectively, issues are addressed or escalated to management, and the standards of current processes are monitored. UKBA staff assist and guide all arriving passengers to present themselves to the UK Border as quickly and efficiently as possible.
Main Duties
- As a working Team Leader you will act as a support network for the Host team. Oversee the day-to-day operation, cover breaks and support during busy peak periods.
- Challenge poor performance and highlight issues or concerns to the Duty Manager.
- Build relationships with Border Force and meet daily on arrival with the duty Higher Officer to discuss routine issues and understand any difficult patches.
- Provide effective feedback to staff on performance, praise when a job is well done, and be constructive if something could have been done differently or better.
- Be flexible with shifts for the needs of the business.
- Be confident and lead by example in all areas of the role.
- Plan breaks and communicate these to the team.
- Monitor Health & Safety standards and ensure the Host sheets are regularly spot checked for accuracy.
- Support with training and development of new team members.
- Monitor staff time keeping.
- Monitor Health & Safety standards.
Qualifications and Requirements
- Good verbal and written communication skills
- Pleasant nature and approachable demeanor
- Ability to multitask and remain calm during busy periods
- Airport experience an advantage but not essential
- Basic IT skills
- Full Airside pass for LGW
Uniform
- Black trousers/skirt
- White plain shirt
- Black jumper/cardigan
- Black smart shoes
- Hi-Vis (provided)
Notes
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
#J-18808-Ljbffr…