Reception Supervisor

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Job Description – Reception Supervisor (HOT0CK5W)

Job Number

HOT0CK5W

Work Locations

Hilton Cambridge City Centre, 20 Downing Street, Cambridge CB2 3DT

Job Category

Guest Services, Operations, and Front Office

About the Role

You will join the Front Office team, working in the Reception area of the hotel.

Responsibilities

Supervise and deliver front office operations smoothly and efficiently, deal with guests’ queries and complaints, and create memorable experiences for our guests and colleagues.

Qualifications

Ambitious hotelier with some experience leading a team or ready for your first leadership position. Passion for exceptional customer service, excellent communication, coaching, and problem solving skills.

Benefits

• Hourly rate of £13.37
• Smart uniform provided and laundered
• Free meals when on duty
• Personal Development programmes
• Corporate Responsibility programmes
• Team member travel programme: discounted hotel nights plus 50% off food and beverages
• Team member referral programme
• High street discounts via Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Subsidised taxi scheme
• Guest experience day after passing probation
• Modern and inclusive team member areas

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