We are seeking an experienced and highly organised ReceptionTeam Lead to support the front-of-house operations of our busy GP surgery. Thisis a pivotal role within the practice, ensuring patients receive aprofessional, efficient, and compassionate service while leading and supportinga dedicated reception team.
Main duties of the job
- Lead, supervise, and support the reception team to deliver high-quality patient care and service
- Oversee daily reception operations, ensuring smooth appointment booking, patient flow and maximising appointments.
- Monitor performance and identify opportunities to improve administrative processes
- Train, mentor, and induct new and existing reception staff
- Ensure compliance with practice policies, including confidentiality, safeguarding, data protection, H&S and CQC.
- Work closely with senior clinical and administrative staff to support effective service delivery
- Maintain morale communication and workforce efficiency levels
About us
We are a busy GP Practice in WestSwindon and we can offer a stimulating and welcoming environment whether youwish to develop your skills in this type of work or just be part of a friendlyteam trying to offer the best care and services to our patients. Your open andapproachable manner is most important and we would ask any applicant to havehad at least 6 months experience working with the public, preferably inhealthcare and GP surgery environment.
Job responsibilities
Location: Ashington House Surgery, Swindon Salary: Dependent on experience Hours:FT 38 hours per week (Monday to Thursday, Fridays off)
Key Responsibilities
- Lead, supervise, and support the reception team to deliver a consistently high standard of patient service
- Oversee the daily operation of the reception area, including appointment booking, patient arrivals, and telephone management
- Support efficient patient flow and ensure optimal use of appointment capacity
- Monitor reception performance and identify opportunities to improve administrative processes and workflows
- Train, mentor, and induct new and existing reception staff
- Conduct regular checkins to support staff performance, wellbeing, and development
- Ensure compliance with all practice policies and procedures, including confidentiality, safeguarding, data protection, health & safety, and CQC standards
- Work closely with senior clinical and administrative staff to support effective service delivery
- Maintain effective communication, team morale, and workforce efficiency
- Previous experience working within a GP surgery (essential)
- Experience in a supervisory or team leader role
- Excellent communication and interpersonal skills
- Strong organisational and problem solving abilities
- Ability to work under pressure and prioritise workload effectively
- Proficient IT skills, including experience with patient management systems
- A flexible and adaptable approach to work.
- Experience using clinical systems such as SystmOne
- Knowledge of NHS processes and procedures
Person Specification
Qualifications
- Educated to O level, GCSE grade C or above, or equivalent
- Evidence of working in a busy environment and dealing with members of the public in face-face situations.
- Experience if working independently with minimal supervision.
- Evidence of working in a busy environment and dealing with members of the public in face-face situations.
- Experience if working independently with minimal supervision.
- Previous work experience in a GP practice.
- Knowledge of current NHS organisational structures.
- Knowledge of NHS confidentiality protocols
- Knowledge of NHS Health and Safety requirements
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
#J-18808-Ljbffr”, “datePosted”: “2026-05-21”, “hiringOrganization”: { “@type”: “Organization”, “name”: “NHS”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__438851172__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=4139” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “Blunsdon St Andrew” } } }We are seeking an experienced and highly organised ReceptionTeam Lead to support the front-of-house operations of our busy GP surgery. Thisis a pivotal role within the practice, ensuring patients receive aprofessional, efficient, and compassionate service while leading and supportinga dedicated reception team.
Main duties of the job
- Lead, supervise, and support the reception team to deliver high-quality patient care and service
- Oversee daily reception operations, ensuring smooth appointment booking, patient flow and maximising appointments.
- Monitor performance and identify opportunities to improve administrative processes
- Train, mentor, and induct new and existing reception staff
- Ensure compliance with practice policies, including confidentiality, safeguarding, data protection, H&S and CQC.
- Work closely with senior clinical and administrative staff to support effective service delivery
- Maintain morale communication and workforce efficiency levels
About us
We are a busy GP Practice in WestSwindon and we can offer a stimulating and welcoming environment whether youwish to develop your skills in this type of work or just be part of a friendlyteam trying to offer the best care and services to our patients. Your open andapproachable manner is most important and we would ask any applicant to havehad at least 6 months experience working with the public, preferably inhealthcare and GP surgery environment.
Job responsibilities
Location: Ashington House Surgery, Swindon Salary: Dependent on experience Hours:FT 38 hours per week (Monday to Thursday, Fridays off)
Key Responsibilities
- Lead, supervise, and support the reception team to deliver a consistently high standard of patient service
- Oversee the daily operation of the reception area, including appointment booking, patient arrivals, and telephone management
- Support efficient patient flow and ensure optimal use of appointment capacity
- Monitor reception performance and identify opportunities to improve administrative processes and workflows
- Train, mentor, and induct new and existing reception staff
- Conduct regular checkins to support staff performance, wellbeing, and development
- Ensure compliance with all practice policies and procedures, including confidentiality, safeguarding, data protection, health & safety, and CQC standards
- Work closely with senior clinical and administrative staff to support effective service delivery
- Maintain effective communication, team morale, and workforce efficiency
- Previous experience working within a GP surgery (essential)
- Experience in a supervisory or team leader role
- Excellent communication and interpersonal skills
- Strong organisational and problem solving abilities
- Ability to work under pressure and prioritise workload effectively
- Proficient IT skills, including experience with patient management systems
- A flexible and adaptable approach to work.
- Experience using clinical systems such as SystmOne
- Knowledge of NHS processes and procedures
Person Specification
Qualifications
- Educated to O level, GCSE grade C or above, or equivalent
- Evidence of working in a busy environment and dealing with members of the public in face-face situations.
- Experience if working independently with minimal supervision.
- Evidence of working in a busy environment and dealing with members of the public in face-face situations.
- Experience if working independently with minimal supervision.
- Previous work experience in a GP practice.
- Knowledge of current NHS organisational structures.
- Knowledge of NHS confidentiality protocols
- Knowledge of NHS Health and Safety requirements
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
#J-18808-Ljbffr…