Global Service Insights & CX Programs Lead

{ “@context”: “http://schema.org”, “@type”: “JobPosting”, “title”: “Global Service Insights & CX Programs Lead”, “description”: “TikTok is seeking an experienced Service Solution Project Manager to lead operational excellence from their London Hub. This role involves driving comprehensive Voice of Customer programs, developing innovative solutions to reduce customer complaints, and partnering with internal teams for user experience improvement. Candidates should have a BA/BS degree, experience in program management or service insights, and strong analytical skills. The position emphasizes diversity and inclusion, promoting a workplace that values unique perspectives.#J-18808-Ljbffr”, “datePosted”: “2026-05-17”, “hiringOrganization”: { “@type”: “Organization”, “name”: “TikTok”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__435508369__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=33” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “London” } } }