Customer Service Executive

Provide exceptional customer care and product support to enhance brand experience while managing multi-channel communications. Lead content management and order fulfillment for the e-commerce platform. Develop marketing collaterals to drive brand engagement and support cross-departmental initiatives.

Responsibilities

• Deliver responsive customer care and product support across walk-in, phone, email, and social media channels to maintain a positive brand experience
• Manage customer inquiries, complaints, and sales questions promptly to ensure customer satisfaction and retention
• Serve as the primary contact for repairs and returns, coordinating with the repair team to resolve issues efficiently
• Oversee content management and execute order fulfillment processes for the e-commerce website to ensure timely and accurate delivery
• Design and produce product and marketing collaterals including brochures, flyers, videography, webpage content, packaging, translations, and point-of-sales materials to support brand visibility
• Collaborate proactively with other departments to align customer service, marketing, and order fulfillment efforts with company objectives
• Execute additional customer service, marketing, or order fulfillment tasks as assigned to support business needs
• Any other duties as may be assigned

Requirements

• Diploma in Business, Marketing, or a related field
• Minimum 1 to 3 years of customer care or marketing experience in the consumer electronic products industry
• Applicants without professional working experience but have relevant internship experience may be considered
• Experience or knowledge in the diamond, gemstones, gemmological, or precision engineering industries is advantageous
• Proficiency in graphic design and content creation with a keen eye for detail
• Excellent written and verbal communication skills with a customer-centric mindset
• Strong time management skills with the ability to work independently and collaboratively as a team player

• Working location at Henderson Area

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