{ “@context”: “http://schema.org”, “@type”: “JobPosting”, “title”: “Receptionist & eComm Customer Support Advisor”, “description”: “
Overview
As a Receptionist & eCommerce Customer Support Advisor, you'll be the friendly face welcoming visitors to our offices and the helpful problem-solver supporting our online customers. Working closely with colleagues across the business, you'll deliver a high-quality, consistent service across multiple channels, helping ensure every interaction is positive and professional. You'll play a key role in maintaining strong service levels while supporting continuous improvement across the customer journey. From greeting visitors to resolving customer queries, you'll help create a seamless and supportive experience that reflects the Hallmark brand.
Responsibilities
- Welcome visitors to the Hallmark offices, providing guidance on arrival and ensuring colleagues are notified appropriately.
- Respond to customer enquiries promptly and effectively, maintaining service levels and delivering a positive experience.
- Support customers across email, phone and social media channels, ensuring consistency in communication.
- Acknowledge and resolve customer queries and complaints with empathy and professionalism.
- Manage customer issues including refunds, returns and reviews, ensuring they are handled efficiently.
- Build strong product knowledge to confidently support and guide customers.
- Maintain accurate records of customer interactions, feedback and resolutions.
- Collaborate with internal teams to coordinate updates, share insights and resolve queries.
- Escalate feedback and issues to relevant teams to support improvements in products and services.
- Contribute to continuous improvement by identifying opportunities to enhance processes and customer experience.
- Support a customer‑first culture, ensuring all interactions are professional, patient and high‑quality.
Accountabilities
- Delivering consistent, high‑quality customer support in line with service level expectations.
- Maintaining accurate and up‑to‑date records of customer interactions and issues.
- Supporting efficient handling of customer queries, refunds and returns.
- Contributing to continuous improvement of processes and customer experience.
- Acting as a reliable first point of contact for visitors and customers.
Qualifications
- Confidence using Microsoft Office tools, including Excel, Word and Outlook.
- Strong organisational skills and the ability to manage multiple tasks effectively.
- A positive, empathetic and professional approach when supporting customers.
- Strong communication skills, both written and verbal.
- The ability to handle a wide range of customer queries and deliver timely resolutions.
- Excellent listening skills and a natural ability to build rapport and trust.
- A proactive, solution‑focused mindset with strong problem‑solving capability.
- High attention to detail and accuracy in all tasks.
- A flexible, "can‑do" attitude and the ability to stay focused in a busy environment.
- A strong commitment to delivering high‑quality work and customer satisfaction.
Benefits
- Competitive salary
- 26 days holiday plus bank holidays
- Health cashback scheme
- Pension benefit
- Requirement to be in the office 5 days per week
- Free onsite parking
- A variety of other cultural and lifestyle benefits, aimed at promoting a positive work/life balance
Company: Hallmark Cards
Location: Bradford
Job Description:
Overview
As a Receptionist & eCommerce Customer Support Advisor, you’ll be the friendly face welcoming visitors to our offices and the helpful problem-solver supporting our online customers. Working closely with colleagues across the business, you’ll deliver a high-quality, consistent service across multiple channels, helping ensure every interaction is positive and professional. You’ll play a key role in maintaining strong service levels while supporting continuous improvement across the customer journey. From greeting visitors to resolving customer queries, you’ll help create a seamless and supportive experience that reflects the Hallmark brand.
Responsibilities
- Welcome visitors to the Hallmark offices, providing guidance on arrival and ensuring colleagues are notified appropriately.
- Respond to customer enquiries promptly and effectively, maintaining service levels and delivering a positive experience.
- Support customers across email, phone and social media channels, ensuring consistency in communication.
- Acknowledge and resolve customer queries and complaints with empathy and professionalism.
- Manage customer issues including refunds, returns and reviews, ensuring they are handled efficiently.
- Build strong product knowledge to confidently support and guide customers.
- Maintain accurate records of customer interactions, feedback and resolutions.
- Collaborate with internal teams to coordinate updates, share insights and resolve queries.
- Escalate feedback and issues to relevant teams to support improvements in products and services.
- Contribute to continuous improvement by identifying opportunities to enhance processes and customer experience.
- Support a customer‑first culture, ensuring all interactions are professional, patient and high‑quality.
Accountabilities
- Delivering consistent, high‑quality customer support in line with service level expectations.
- Maintaining accurate and up‑to‑date records of customer interactions and issues.
- Supporting efficient handling of customer queries, refunds and returns.
- Contributing to continuous improvement of processes and customer experience.
- Acting as a reliable first point of contact for visitors and customers.
Qualifications
- Confidence using Microsoft Office tools, including Excel, Word and Outlook.
- Strong organisational skills and the ability to manage multiple tasks effectively.
- A positive, empathetic and professional approach when supporting customers.
- Strong communication skills, both written and verbal.
- The ability to handle a wide range of customer queries and deliver timely resolutions.
- Excellent listening skills and a natural ability to build rapport and trust.
- A proactive, solution‑focused mindset with strong problem‑solving capability.
- High attention to detail and accuracy in all tasks.
- A flexible, “can‑do” attitude and the ability to stay focused in a busy environment.
- A strong commitment to delivering high‑quality work and customer satisfaction.
Benefits
- Competitive salary
- 26 days holiday plus bank holidays
- Health cashback scheme
- Pension benefit
- Requirement to be in the office 5 days per week
- Free onsite parking
- A variety of other cultural and lifestyle benefits, aimed at promoting a positive work/life balance
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Posted: May 17th, 2026