Senior Project Manager

Overview

Contract Project Manager needed to lead an enterprise CCaaS implementation. You will be a dynamic PM with a proven track record of delivering in a client-facing environment, partnering with the Program Manager and Test Manager to establish a robust test strategy across multiple workstreams. A background in Contact Center as a Service is essential, with the ability to build a comprehensive Test Plan and manage it through delivery with a cross-functional team. This is an urgent requirement with an immediate start based in Manchester. The role is mostly remote with occasional travel to Manchester.

Responsibilities

• Lead and drive progress across multiple workstreams within an enterprise CCaaS implementation.




• Collaborate with Program Manager and Test Manager to design and implement a rigorous Test Strategy.




• Create and manage a comprehensive Test Plan and oversee its execution through delivery with cross-functional teams.




• Operate in a client-facing environment, ensuring high levels of communication and stakeholder management.




• Coordinate with IT/CRM, QA, and business teams to align testing with project milestones.

Qualifications

• Proven experience as a Project Manager in CCaaS or similar enterprise contact center projects.




• Strong background building and managing Test Plans and Test Strategies across multiple workstreams.




• Experience leading cross-functional teams in a fast-paced, client-facing setting.




• Location: Manchester, United Kingdom. Role is contract; mostly remote with occasional travel.




• Availability: Immediate start is required.

Job Details

• Seniority level: Mid-Senior level




• Employment type: Contract




• Job function: Information Technology




• Industries: IT Services and IT Consulting




• Location: Manchester, United Kingdom (mostly remote)

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