Lead Complaints Officer – Housing Services (Hybrid)

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MMP Consultancy is seeking a Complaints Team Leader for a temporary role based in South East London. The position offers a hybrid working model with a salary equivalent to £48,314 per annum.

This role involves leading the complaints team, investigating and resolving complaints, and effectively engaging with stakeholders. Ideal candidates will have a strong background in complaints handling and excellent communication skills, with the ability to manage and develop a team.

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