Head of Customer Success @ Strongpoint ALS
Job Title: Customer Success Manager
Location: Hybrid/Remote
Department: Customer Success
Reports To: Head of Customer Success
About StrongPoint
StrongPoint is a leading provider of retail technology solutions, helping businesses optimize operations and enhance customer experiences. Our innovative solutions span e-commerce, in-store technologies, and logistics, enabling retailers to stay competitive in a rapidly evolving market.
Role Overview
As a Customer Success Manager (CSM) at StrongPoint, you will play a critical role in ensuring the success and satisfaction of our retail clients. You will act as a trusted advisor, helping clients maximize the value of StrongPoint’s solutions across e-commerce and in-store technologies. This role requires a proactive, relationship-driven professional who can manage complex accounts, drive adoption, and deliver measurable outcomes.
Key Responsibilities
- Serve as the primary point of contact for retail clients, building strong, long-term relationships.
- Guide clients through onboarding, and ongoing adoption of StrongPoint solutions.
- Collaborate with internal teams (Product, Support, Implementation, Sales) to ensure seamless delivery and client satisfaction.
- Monitor account health, usage metrics, and proactively address risks to ensure retention and growth.
- Identify opportunities for upselling and cross-selling additional StrongPoint solutions.
- Support clients with change management and training initiatives to drive successful technology adoption.
- Act as the voice of the customer internally, providing feedback to influence product development.
- Coordinate with the support teams to ensure proactive and prompt support ticket resolutions.
Qualifications & Skills
- 2 years proven experience in Customer Success, Account Management, or similar client-facing role.
- Experience working with enterprise clients in retail or SaaS based businesses.
- Understanding of e-commerce platforms and in-store retail technologies.
- Excellent communication, presentation, and relationship-building skills.
- Ability to manage multiple projects and priorities in a fast-paced environment.
- Problem-solving mindset with a focus on delivering value and outcomes for clients.
Why Join StrongPoint?
StrongPoint is an innovative leader in retail technology, delivering innovative solutions for both e-commerce and in-store operations. By joining our team, you will have the opportunity to make a global impact, working with enterprise clients and retailers across multiple markets to shape the future of retail.
We foster a collaborative culture that values teamwork, knowledge sharing, and continuous improvement, while providing opportunities for professional growth and career progression in a fast-growing industry. Our mission is customer-centric, focused on helping retailers deliver exceptional shopping experiences through technology, and we are committed to sustainability by creating solutions that improve efficiency and reduce environmental impact.
Seniority level
Mid-Senior level
Employment type
Full-time
Industries
Retail
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