Forecasting & Capacity Planner – Contact Centre

A leading utilities provider in London is looking for an Analyst within the Resource Planning team. The role involves forecasting, capacity planning, and scheduling to ensure effective business planning. Candidates should have proven experience in contact centre resource planning and strong analytical skills. Additionally, proficiency in WFM methodologies, especially Genesys, is highly valued. This role supports hybrid working arrangements, offering various benefits including a matched contribution pension scheme and a commitment to career development.#J-18808-Ljbffr…