At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves.
What You'll Be Doing
The Comms Lead is responsible for migrating regulated, high-volume communications from legacy financial services systems into a modern CCM solution. The role defines communication architecture, modular standards, and governance frameworks to ensure compliant, scalable, auditable communication delivery.
- The Comms Lead will design, catalogue and govern the high-risk communication architecture within the new CCM platform. Focuses on comms detail: locking down communication governance and creation.
- The role will define modular content standards, template design patterns and build principles to ensure communications are scalable, compliant, commercially efficient and digitally aligned.
- Working alongside the Customer Journeys Lead for Migration, a key measure of success is the establishment or sustainable standards and communication architecture self-sufficiency by the end of the term.
What We’re Looking For
- Proven experience of leading the migration of communications from line of business systems to a CCM in complex or large-scale organisations within Financial Services
- Experience building communication architecture from scratch
- Ability to reverse-engineer legacy rules and map into CCM platforms
- Document business rules, triggers, decision trees, and dynamic content
- Map current-state logic to the CCM platform’s capabilities
- CCM platform expertise: Template strategy, design and layout composition
- Development of variable content logic (conditions, rules, expressions)
What you can expect from us
- Generous pension contributions with an employer contribution of up to 14%
- Real living wage
- Income protection, critical illness cover & death in service insurance
- Employee healthcare
- Parental and adoption leave
- Learning & development opportunities and study support
- Travel season ticket loans
- Volunteering days and charity payroll giving
- Onsite gym
- Social clubs and events
You can learn more about how we support our employees on our website
Disability Statement
People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. This role may support hybrid working. To make use of this arrangement, employees must have an appropriate home working environment, including a private workspace and reliable, secure high speed internet that enables them to perform their duties effectively. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best “you”.
#J-18808-Ljbffr”, “datePosted”: “2026-05-17”, “hiringOrganization”: { “@type”: “Organization”, “name”: “People's Partnership”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__434441008__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=612” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “Crawley” } } }At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone’s a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We’re a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves.
What You’ll Be Doing
The Comms Lead is responsible for migrating regulated, high-volume communications from legacy financial services systems into a modern CCM solution. The role defines communication architecture, modular standards, and governance frameworks to ensure compliant, scalable, auditable communication delivery.
- The Comms Lead will design, catalogue and govern the high-risk communication architecture within the new CCM platform. Focuses on comms detail: locking down communication governance and creation.
- The role will define modular content standards, template design patterns and build principles to ensure communications are scalable, compliant, commercially efficient and digitally aligned.
- Working alongside the Customer Journeys Lead for Migration, a key measure of success is the establishment or sustainable standards and communication architecture self-sufficiency by the end of the term.
What We’re Looking For
- Proven experience of leading the migration of communications from line of business systems to a CCM in complex or large-scale organisations within Financial Services
- Experience building communication architecture from scratch
- Ability to reverse-engineer legacy rules and map into CCM platforms
- Document business rules, triggers, decision trees, and dynamic content
- Map current-state logic to the CCM platform’s capabilities
- CCM platform expertise: Template strategy, design and layout composition
- Development of variable content logic (conditions, rules, expressions)
What you can expect from us
- Generous pension contributions with an employer contribution of up to 14%
- Real living wage
- Income protection, critical illness cover & death in service insurance
- Employee healthcare
- Parental and adoption leave
- Learning & development opportunities and study support
- Travel season ticket loans
- Volunteering days and charity payroll giving
- Onsite gym
- Social clubs and events
You can learn more about how we support our employees on our website
Disability Statement
People’s Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People’s Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. This role may support hybrid working. To make use of this arrangement, employees must have an appropriate home working environment, including a private workspace and reliable, secure high speed internet that enables them to perform their duties effectively. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best “you”.
#J-18808-Ljbffr…