About Us
StoryTerrace turns life stories into books using professional writers, editors, designers, and its proprietary software platform, Bookmaker. It is the market leader for ghostwritten memoirs in the UK and the US. Its fast-growing PRO line focuses on thought leadership books for public speakers and C-level execs.
We’re looking for a highly organised, customer‑focused Editorial Project Manager to support the successful delivery of our book projects from kick‑off through to print. This role is ideal for someone who thrives in a high‑volume, client‑facing environment, enjoys coordinating multiple stakeholders, and takes pride in delivering an outstanding customer experience.
About the Role
At its core, the Editorial Project Manager safeguards the integrity of the process, not the prose: creating the structure and accountability that allow all contributors to do their best work while keeping the project on track.
- Coordinate and balance 60‑80 concurrent projects, ensuring all stages progress smoothly and on schedule.
- Act as the primary contact and operational liaison between the client, writer, designer and internal team.
- Build trusted relationships with clients via phone call and email, acting as a calm, confident, and empathetic guide throughout the customer journey.
- Drive client satisfaction, retention, and advocacy.
- Troubleshoot challenges that arise during production, help identify practical solutions and elevate where necessary.
- Identify, present, and close upgrade opportunities within your project portfolio.
- Handle complex conversations, feedback, and sensitive subject matter with professionalism and emotional intelligence.
- Ensure final outputs meet StoryTerrace’s editorial and production benchmarks (without being a hands‑on editor).