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Driving Growth in London & Austin SaaS & AI | Expert in Sales, Marketing & Digital Talent Acquisition
Customer Success Manager – PropTech SaaS
Location: London (Hybrid: 2 days in-office, 3 days remote)
Are you a proactive and customer-focused professional looking to make an impact in the fast-growing PropTech sector? This is your chance to join a market-leading SaaS company that’s transforming the property industry. As a Customer Success Manager, you’ll play a key role in helping property businesses get the most out of cutting-edge technology, ensuring they achieve their goals and drive long-term success.
What You’ll Be Doing:
- Own the Customer Journey – Guide clients through onboarding, training, and ongoing support, ensuring they get maximum value from the platform.
- Be a Strategic Partner – Proactively engage with clients, understand their business needs, and provide tailored solutions to help them thrive.
- Drive Retention & Growth – Identify opportunities to expand client accounts, introduce new features, and increase product adoption.
- Advocate for Customers – Be the voice of the customer within the company, ensuring feedback contributes to continuous improvement.
- Problem-Solve & Innovate – Anticipate challenges, provide solutions, and keep clients on track to meet their objectives.
- Collaborate & Share Knowledge – Work closely with sales, product, and technical teams to enhance the overall customer experience.
What We’re Looking For:
We’re seeking a commercially minded Customer Success Manager with:
- Experience in SaaS & Customer Success – At least 2 years of experience managing customer relationships in PropTech, SaaS, or a closely related industry.
- Excellent Communication Skills – The ability to simplify complex ideas, build trust, and advocate for client needs.
- Tech-Savvy & Data-Driven – Comfortable using tools like Google Sheets, Excel, CRMs (HubSpot, Salesforce, Gainsight, etc.) to enhance efficiency and decision-making.
- Commercial Awareness & Growth Mindset – Strong ability to spot upselling opportunities and align customer success with business goals.
- Organised & Proactive – Ability to manage multiple client relationships, anticipate needs, and maintain a structured approach.
- Team Player & Problem Solver – Thrives in a collaborative environment and enjoys finding solutions to client challenges.
Industry Backgrounds That Fit:
We’re ideally looking for candidates with PropTech or rental/estate agency SaaS experience, but we’re also open to professionals from other relevant industries, including:
FinTech SaaS – Payment processing, financial management, or property finance software.
Workplace & Facilities Management SaaS – Platforms managing offices, coworking spaces, or corporate real estate.
Analytics & Data SaaS – Business intelligence, data insights, or performance tracking software.
IoT & Automation SaaS – Smart property management, energy optimisation, or automation solutions.
CRM & Customer Success SaaS – Software platforms focused on customer relationship management and success.
Why Join?
Be part of a fast-growing PropTech SaaS company making a real impact in the property sector.
Develop your career in a high-growth environment with strong leadership and mentorship.
Work with a collaborative and supportive team that values innovation and client success.
Ready to Make an Impact?
Apply today through Neulinx and take the next step in your PropTech career!
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
Customer Service
Industries
Real Estate and Software Development
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