Head of Customer Relationship Management

Our client is a highly regarded name within the hard asset finance sector. A rare opportunity has arisen for a head of customer relationship management to join their Manchester based team.

This is a newly created role, reporting to the Head of Operations, responsible for overseeing the customer relationship function.

Responsibilities

• Coach, mentor and develop staff, including overseeing new employee onboarding
• Work closely with other stakeholders in the business to ensure smooth client onboarding, ensuring an efficient service to customers
• Monitor quality through performing oversight checks, reviewing operational data, and identify any training issues and process improvements
• Monitor forward capacity management, ensuring resource availability around busy periods
• Ensure that the team are processing all requests for in-life tasks such as settlement quotes, agreement settlement, reschedules etc.

Qualifications

• Proven team management experience
• Understanding of the asset finance marketplace (desirable)
• Excellent communication skills
• Ability to plan and manage multiple projects and deadlines
• Ability to think creatively to solve problems

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