Overview
We’re looking for a dynamic new GM to take the reins at our Flagship Restaurant in Westfield White City. If you’re a GM with great energy, leadership skills, entrepreneurial spirit and looking for a company to stay and grow, you’ll thrive in this role. The restaurant fits 100 covers. We have a strong mix of in house and Deliveroo sales. It’s a really vibey site with tons of regulars, we get great footfall from the shopping centre and cinema but we’re also a destination restaurant for locals.
Responsibilities
- All the usual GM admin such as forecasting, FoH rotas, being on top of Health & Safety, team recruitment/onboarding/training (we use Flow and Planday).
- Recruitment for front of house roles.
- Building on and maintaining our great company culture. Work life balance and autonomy are important, and we strive to support you to achieve that for you and your team.
- Strong relationship with the kitchen. We don’t see the pass as a divide and with an open kitchen, we encourage constructive and productive relationships between FOH and BOH.
- Systems in use: Planday (Rotas), Supy (ordering and stock management), AllGravy (Training), VitaMojo / Deliveroo (EPOS), Google Sheets (reporting).
Pay & Contract
This is a 48h/wk full time contract that requires a mix of opens/closes over 5 days a week. This usually works as 45 hours on shift on the rota and a flexible 3 hours of admin. You will write your own rota, but we expect you to lead from the front and have a presence over all operating hours. The pay is a mix of basic, service charge and annual bonus. Basic (£36k/yr). Service Charge (around £10-12k/yr) based on worked hours, Tronc system. Target based Bonus Package (£4k/yr, paid quarterly) + £2.6k pa Deliveroo sales bonus (paid monthly). This means a very achievable annual take home of £50k+ / yr.
About You
- Previous GM experience is essential, with at least 2-3 years in a similar sized site location.
- Passion for service, people and food. Our burger is insanely good and we’re famous for it, but the atmosphere and team are just as important to the guest experience.
- Great leadership skills. This really will be your site and a big part of your role is to inject your energy and positivity into the atmosphere.
- Taking the time to use your past experience to train and mentor your team.
- Great initiative and confident to take ownership of your site. Autonomy is valued and you’ll have a voice in the future of your site.
- Working closely with Head Office on projects to move the business forward. You’ll have opportunities to present ideas and proposals for events, building work and restructuring.
Experience & Requirements
Experience: Required
Languages: English – Advanced
Employment: Full-time
Salary: £48,000 – £52,000 yearly
Benefits: Service Charge + Bonus
About Black Bear Burger
We have one of the best burgers in London, focus on quality and make everything fresh, there is nothing frozen on our menu! We have a fun and positive team and always looking to take on great people in our 4 sites!
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