Full Time: 5 days/week
Pay: £35,000 – £40,000 per annum depending on skills and experience
We are looking for an Associate Project Manager to sit within the professional services team supporting software implementation, customer onboarding, integrations, and upgrade projects. You will be expected to work closely with the wider professional services team and at times the customer care team to ensure activities run efficiently, documentation is accurate, and communication across internal teams and clients is clear and timely.
What do we do?
DRAMS provides bulk inventory and distillery warehouse management software designed to meet the unique requirements of maturing spirit producers. Our systems are used by a number of high-profile UK and international companies including Suntory Global Spirits, Bacardi, Campari, Wm Grant & Sons, Whyte & Mackay and Glenmorangie. We are part of Volaris Group, a global group of vertical market software businesses, offering the stability of a larger organisation alongside the agility of a close-knit specialist team.
What is unique about us?
We understand that building a truly unique and dedicated system requires a diverse team of talented individuals to make it happen. At DRAMS, we put our people first, creating an environment where everyone feels valued, empowered, and supported. As a remote‑first organisation, we offer opportunities for personal and professional growth, guided by transparent and approachable leadership. With our unique industry position and commitment to innovation and customer‑centricity, DRAMS Software is a place where your career can thrive.
You’ll enjoy excellent benefits including:
- Competitive base salary + a market‑leading discretionary bonus
- 32 days holiday (including flexible bank holidays), increasing to 34 after 1 year
- Progressive parental leave policies
- Company sick pay, private healthcare insurance + virtual GP, wellbeing support (incl. discounted gym memberships), life assurance, & income protection
- Regular in‑person team events
- Funded training and development programmes
- Work from home office equipment allowance
We believe in fostering each other’s strengths and trusting each other to deliver great results, no matter where you’re based. With 30 colleagues working remotely and in hybrid roles across the UK, we’ve built a comprehensive onboarding process to set you up for success. You’ll not only get the opportunity to make a key contribution to the way we run our business locally, but we also form part of the global Volaris Group which means you’ll be able to navigate your future career within the wider group too – the best of both worlds we think!
What will I be doing day‑to‑day?
This is an exciting opportunity for a motivated Associate Project Manager to join our team and help run the day‑to‑day delivery of our customer implementation and upgrade projects. You’ll be responsible for running the mechanics of delivery across multiple customer projects — coordinating consultants, managing plans, leading calls and keeping everything on track. You’ll work closely with our Professional Services Manager, who sets strategy and governance, while you own day‑to‑day execution seeing projects through from start to finish. If you enjoy organising complex work, working directly with customers, and driving projects forward — this is for you.
Your key responsibilities will include:
Project Delivery
- Lead the end‑to‑end coordination of implementation and upgrade projects to ensure successful on‑time delivery
- Act as the primary point of contact for customers, chairing regular project calls and driving clear actions
- Plan and manage project timelines, resources, budgets and deliverables
- Maintain accurate project documentation, plans and reporting in Zoho Projects
- Manage standard projects independently and elevate complex issues where required
Client & Internal Coordination
- Coordinate communication between customers and internal teams to ensure smooth delivery
- Manage risks, resolve issues and drive actions to completion
- Organise and support workshops, training sessions and deployment activities
- Align internal teams through regular updates, stand‑ups and clear documentation
- Ensure seamless handovers to Customer Care and Product teams
Operational Support & Continuous Improvement
- Support the development of SOPs, templates and delivery best practices
- Track project performance, resource capacity and key operational metrics
- Produce regular status reports and maintain accurate project data
- Identify and implement improvements to enhance delivery efficiency
General
- Ensure adherence to project governance standards and processes
- Work independently while recognising when to escalat(e) for support
- Contribute to broader team and business priorities as required
What do I need to be eligible to apply?
You need:
- Experience running or coordinating projects (preferably within software, IT or services).
- Strong organisational skills with the ability to prioritise competing tasks and deadlines.
- Confidence in leading customer meetings and keeping workstreams organised.
- Experience managing multiple concurrent tasks or projects.
- Excellent written and verbal communication skills, with confidence dealing with both internal teams and customers.
- High attention to detail and reliability in documentation and tracking.
- Good working knowledge of Microsoft Office tools (Excel, Word, Outlook), Jira, Zoho Projects and other collaboration platforms.
- Ability to build strong working relationships across cross‑functional teams.
- A proactive “ownership” mindset with a solution‑focused approach to problem solving.
It’s not a deal breaker but we would really like it if you also had:
- Knowledge or experience of warehousing, logistics or operational systems
- Experience within a SaaS, technology or software implementation environment
- Experience of the drinks, distilling or manufacturing sectors
- Analytical mindset with an ability to interpret project data
DRAMS reserve the right to enhance the criteria as necessary to facilitate the shortlisting process.
If you think you are the right fit for this role, please click ‘Apply’ and submit your CV via the online application process.
#J-18808-Ljbffr…