Team Lead – Hybrid 24/7 Customer Service Coach

Maximus UK is recruiting for a contact centre supervisor based in Leicester, operating in a hybrid pattern with 2–3 days in the office per week and some weekend work. The role focuses on leading a team of customer service advisors in a busy 24/7 environment, delivering high-quality service while managing performance, recruitment, onboarding and training.

You will drive daily operations, ensure KPIs and SLAs are met, and coordinate with supervisors and managers to improve efficiency and customer

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