Senior Customer Service Advisor – 24/7 Team Lead & Coaching

Pinnacle Group Limited in Chelmsford is hiring a Customer Service Advisor to join our 24/7 Connect team. The role combines frontline customer service with leadership duties to support and develop a team of agents, ensuring speed of service without compromising quality.

You will handle inquiries across phone, email and digital channels, coach peers, and participate in service improvement initiatives. The operation runs a two-week rota and includes night shifts.

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