Scaled CS Manager – Lead Digital Programs (Remote)

Synthesia in London is seeking a Manager of Scaled Customer Success to lead a high-performing team of CSMs across the US and UK, spanning a $22M+ ARR portfolio. You will architect scalable, data-driven engagement programs to boost product adoption, customer health, and revenue at scale.

This role blends people leadership with digital program innovation, collaborating with Product and RevOps to rapidly deploy automated, tech-touch solutions and to guide renewals and expansions with confidence.

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