Deputy Manager

Responsibilities

• Plan, organise, direct and coordinate the day to day operations of the home.
• Comply with all relevant legislation and regulations (Care Inspectorate Wales, National Minimum Standards, Social Care Wales, Health and Safety at Work Act 1974, etc.).
• Administer company policies and procedures to ensure effective and efficient operation of the unit.
• Provide direction and leadership to personnel, including communication and interpretation of policy and procedure.
• Ensure proper maintenance of all resident and other records in accordance with policy and relevant legislation.
• Work with the Registered Manager and Health and Safety Officer to develop and implement an approved emergency/contingency plan.
• Ensure the home, resident and staff activities are maintained and conducted in accordance with fire and safety standards.
• Ensure supplies and equipment are kept at appropriate levels and in good order, utilised effectively and, as appropriate, in accordance with company policy and other regulations.
• Work with the Registered Manager to improve delivery of care, innovation, and resident experience.
• Maintain an effective incident and accident system and ensure these are reported directly to the Registered Manager.
• Work with the Registered Manager to ensure all appropriate steps are taken to maintain optimum occupancy at all times.
• Responsibility for managing change and development of the home with the support and agreement of key management staff.
• Submit reports regularly or as required to the Registered Manager and/or Senior Management.
• Present a professional and caring first contact for all those who visit or telephone the Home.
• Support the finance department in the financial administration that supports the business of operating a Care Home.
• Ensure that marketing materials are kept up to date to give correct information to those who enquire about the Home.
• Play a key role in safeguarding all company, public and personal monies.
• Provide summary of invoices issued and payments received to Head Office.
• Ensure staffing levels are maintained by taking the lead or assisting with the Home’s rota/off duty.
• Involve in Human Resources activities relating to recruitment, professional development, minor investigations and staff retention, ensuring best practice, consistency and compliance.
• Responsible for assessing competence of staff, supervision, maintenance and administration of medicines, in line with relevant guidelines and Care Inspectorate Wales standards.
• Ensure compliance with the Social Care Wales Code of Professional Practice and ensure all staff comply with the Code.
• Maintain registration with NMC (if applicable) and/or SCW; ensure all staff maintain registration with SCW.
• Undertake additional and ad-hoc duties.

Qualifications

• Leadership / management experience within a nursing / care environment.
• High level of professional development and registration (QCF Health & Social Care Level 3/4 qualification or commitment to work towards).
• Sound understanding of the needs of the older person and the role of the Deputy Manager.
• Good understanding of dementia and the aspirations and needs of people affected by it.
• Effective verbal, written, literacy and numeracy skills.
• Excellent time management and organisational skills.
• Proficiency in use of Microsoft Office suite applications.
• Proven record and passion for providing elderly, person‑centred care and positive outcomes.
• Positive, flexible attitude and a desire to make a difference.
• Understanding of and adherence to Caron Group’s ethos.

Desirable Criteria

• Recognised Teaching Qualification e.g. PGCE/Cert ED, DTLLS/CTLLS, Level 5 Education & Training.
• Understanding of the Welsh language.

Package

• A competitive rate.
• Training towards your professional development.
• Employee Referral Programme.
• Blue Light Discount Card (Eligibility to apply).
• Auto‑enrolment pension scheme.
• Mentoring/support with your development.
• Career progression throughout a range of departments within the company, both clinical and non‑clinical roles.

Caron Group is a family of care homes across mid and south Wales. Our ethos is to provide quality care and to ensure that privacy, dignity and choice for our residents is at the core of everything we do. We have been operating in the care sector for twenty‑four years and specialise in residential, nursing and dementia care for older people.

We believe that caring for our people is just as important as caring for our residents. To reward dedication and contribution, we offer competitive pay and a supportive working environment. Our team members enjoy access to ongoing training and development, career progression opportunities, an auto‑enrolment pension and an employee referral scheme. We pride ourselves on fostering a culture of collaboration, inclusivity and continuous learning.

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