Overview
Job Title: Operational Compliance Manager
Reporting To: Senior Compliance Manager
Individual/Manager: Individual
Salary Range: TBC
Key Accountabilities (what this person does)
We are seeking a capable and confident Operational Compliance Manager to support the effective delivery of the Group compliance programme. This role plays a critical part in operationalising compliance, bridging the gap between strategic oversight (owned by the Senior Compliance Manager) and the day-to-day activities that keep the business safe, compliant, and audit-ready.
This is a hands-on role, ideally suited to someone with existing operational compliance experience who can work independently, quickly understand existing environments, exercise sound judgment in operational contexts, and manage core compliance processes and controls in a fast-moving environment.
Key Deliverables (what this person is responsible for)
Compliance Framework & Controls: Support the design and ongoing evolution of the compliance framework; maintain policies, controls and assurance mechanisms to ensure operational compliance across the organisation
Risk Management: Coordinate organisational risk assessments (individual and company-wide), support the maintenance of risk registers, track mitigations, and support risk reporting to the Leadership Team
Incident Management: Operate incident reporting and management processes, ensuring investigations are documented including investigation and root-cause analysis. Drive timely closure of corrective and preventative actions and maintain audit-ready evidence
Health & Safety Leadership: Oversee the company’s H&S environment, providing direction, frameworks and oversight with the Junior Office Manager owning day-to-day checks, maintenance activities and record-keeping
Third-Party Risk Management: Work with the Internal Systems Manager, Partner Manager and relevant Stakeholders to support due diligence activity, and own supplier/partner compliance records and ongoing monitoring, ensuring all third-party risks are effectively managed
Audit & Certification: Support the maintenance of key external certifications including managing evidence packs and actions. Execute the internal audit schedule, ensuring audits are completed, records are maintained and corrective and preventative actions are recorded and actioned
Stakeholder Communication & Engagement: Educate/advise teams across the business on relevant standards, regulations and risk management, offering clear, practical interpretation of requirements. Provide accurate compliance/risk inputs for business processes
Product Compliance: Conduct operational compliance checks for new and evolving products to ensure they meet relevant standards and requirements
Line Management: Provide leadership, guidance and development for the Junior Office Manager, ensuring strong delivery of day-to-day H&S and office compliance activities
How Success is Measured
Timelines and completeness
Third-party reviews completed within SLA
On-time policy refresh cycle and regulatory adoption milestones
Risk assessments completed to schedule with high-quality documentation
Audit and accreditation outcomes
Favourable audit results: corrective actions closed on time
Accreditations maintained without conditions or with timely resolution plans
Operational H&S performance
Incident reporting within required timeframes
CAPA closure within target days
Completion of H&S risk assessments/inspections; improved leading indicators
Stakeholder feedback and influence
Positive feedback on clarity, responsiveness and practicality of guidance
Demonstrated ability to work autonomously with appropriate escalation; measurable reduction of operational compliance gaps
Person Specification
Work Experience
3-5+ years in operational compliance, risk, governance, or related fields
Strong hands-on experience across risk assessments, policy governance, assurance, and third-party risk management
Practical understanding of information security and data protection controls, including familiarity with ISO 27001 and Cyber Essentials, and how these frameworks are applied in an operational environment.
Experience supporting or managing internal/external audits and regulatory or accreditation interactions
Strong working knowledge of H&S operational frameworks
Desirable: Experience with external accreditation (including Quality, H&S, ESG) and/or ISO management system standards
Experience designing or delivering training
Exposure to SaaS product compliance requirements
Prior involvement in operational product compliance checks/market-access requirements
Familiar with Microsoft Office and BI/reporting tools
Experience designing and delivering compliance training programmes
Qualifications
ISO Internal Auditor (desirable)
NEBOSH certification (desirable)
Key Skills
Ability to work independently, manage competing priorities, anticipate needs, and drive outcomes at pace
Strong written and verbal communication skills
High integrity, strong analytical skills, and sound judgement
Ability to provide constructive challenge and practical guidance; turns insights into actionable recommendations
High attention to detail and discretion when handling sensitive information; consistent, accurate and high-quality record keeping
Experience coaching or supporting junior colleagues (formal line management experience desirable but not essential)
#J-18808-Ljbffr…