We’re looking for an ambitious and forward-thinking Director of Admissions and Customer Experience to lead and transform the full student journey across our college. This is a high-impact leadership role where you’ll bring together Admissions, Customer Service, Reception, Bursary, and Course Systems to create a seamless, high-quality experience from first enquiry to enrolment and beyond. If you’re passionate about innovation, service excellence, and leading high-performing teams, this is your opportunity to make a real difference.,
Responsibilities
- Lead and align student services teams to deliver a high-quality learner experience
- Develop and implement strategic plans in line with college objectives
- Oversee the implementation and management of the Learner Management System (LMS)
- Ensure compliance with funding rules, audits, and Matrix standards
- Drive consistency and continuous improvement across all sites
- Collaborate with key departments including Curriculum, MIS, Finance, and Marketing
- Monitor KPIs such as enrolment, funding, and customer satisfaction
- Manage budgets, resources, and staff development
- Represent the college internally and externally
Qualifications
- Degree or equivalent qualification in a relevant subject
- Management qualification or completion of a recognised management development Programme
- Proven leadership experience in admissions, customer service, or related student-facing roles within further education.
- Experience in leading digital transformation projects, ideally including LMS implementation.
- Strong understanding of funding, compliance, and audit requirements in the education sector.
- Maths & English GCSE / Level 2 equivalent
If you’re ready to make a real difference and lead a vital area of our college group, we want to hear from you!
Eligibility
Applicants must be eligible to work in the UK as we do not sponsor work permits, and work permits from other organisations are unacceptable as proof of right to work in the UK.
Benefits
If this sounds like you and you will enjoy working in a forward thinking, friendly, fast paced, changing environment with state of the art facilities, we would love to hear from you. In return, we offer a competitive salary, as well as staff benefits such a choice of two excellent pension schemes, a brilliant holiday package, free onsite parking and access to our fully equipped gym along with discounted in house Spa and Salon treatments.
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