Service Manager

Birmingham

Salary – Negotiable D.O.E

We’re recruiting for a Service / Depot Manager to take full ownership of a busy, high-performing operation in Birmingham for a leading player in the materials handling sector.

This is a hands‑on leadership role. You’ll be responsible for driving performance across the workshop and field service teams, keeping customers happy, and making sure the depot runs efficiently and profitably.

The Role

• Lead and manage engineers (workshop + field-based)
• Oversee all service, maintenance, and repair activity
• Drive utilisation, productivity, and first‑time fix rates
• Manage scheduling, planning, and job allocation
• Full responsibility for depot P&L performance
• Ensure high levels of customer service and SLA delivery
• Maintain health & safety standards across the depot
• Control costs, parts, and stock effectively

What We’re Looking For

• Proven experience in a Service/Depot/Workshop Manager role
• Background in materials handling, plant hire, powered access, or similar equipment
• Strong leadership able to manage and motivate engineers
• Commercially aware with P&L responsibility
• Organised, decisive, and able to run a fast-paced operation
• Customer focused with a track record of improving service delivery

What’s On Offer

• Strong basic salary + performance bonus
• Company vehicle
• Clear progression into senior leadership

Stable, well established business with a strong reputation

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