Service Manager

We’re looking for a proactive Service & After Sales Manager to lead a technical service team from our head office in Street. This is a fantastic chance to take ownership of a busy service department, manage engineers, and drive commercial performance in a technically demanding environment.

What you’ll do:

• Lead and coordinate the Service & Validation team, managing daily operations and engineer schedules.
• Oversee service enquiries, quotations, order processing, and ensure timely invoicing.
• Maintain high technical standards and compliance with ISO/IEC 17025 testing procedures.
• Support commissioning and validation projects across various sectors.
• Develop service contracts, identify growth opportunities, and ensure client satisfaction.

What we’re looking for:

• Strong organisational and leadership skills.
• Experience managing technical service engineers in engineering, HVAC, laboratory, or similar industries.
• Commercially aware, confident in quoting, scheduling, and coordinating field operations.
• Comfortable working in a fast‑paced, demanding environment with independent decision‑making.
• Knowledge of cleanrooms, controlled environments, or ISO 17025 accredited environments is a plus.

What’s in it for you:

• Competitive salary with performance‑related bonus.
• Pension scheme and private healthcare after probation.
• Training, professional development, and clear career progression.
• Work in a supportive, people‑focused environment where your contribution matters.

If you’re ready to take the next step in your service management career, we want to hear from you!

Location: Office‑based, Street

Salary: Competitive, dependent on experience

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