Regional Service Manager – South West (Bristol Based)
Circa £55,000 Company Vehicle Bonus
Are you an experienced Regional Service Manager with a passion for exceptional aftersales delivery? This is an outstanding opportunity to join a market‑leading special‑purpose vehicle organisation as their new Regional Service Manager for the South West region. Based in Bristol, you’ll play a pivotal role in driving operational excellence, customer satisfaction, and aftersales performance across a busy and successful Service Centre.
As the Regional Service Manager, you’ll take ownership of all service and aftersales functions, ensuring that your team delivers the highest technical standards while maintaining a professional and well‑organised depot environment. This is your chance to lead, motivate and elevate a team within a thriving and supportive business.
Key Responsibilities for the Regional Service Manager
- Deliver an exceptional customer experience and respond to customer requirements promptly
- Maximise all Service Centre resources to improve efficiency and aftersales throughput
- Ensure all technicians complete work to the highest mechanical and safety standards
- Oversee accurate and timely completion of all administrative and aftersales documentation
- Maintain excellent depot housekeeping, presentation, and image standards
- Support the Service Centre Controller with daily job prioritisation
- Achieve monthly objectives across service and aftersales performance
- Monitor overheads and ensure budgets are adhered to
- Drive increased profitability within the Service Centre
- Continually improve technician efficiency, utilisation, and productivity
- Provide technical support on complex or challenging jobs
- Manage parts stock levels within both the depot and engineers’ vans
- Achieve the highest possible ‘Fixed First Visit’ rate
- Approve holidays and support workforce planning
- Identify technician training needs and support ongoing development
- Conduct annual and probationary performance reviews
- Carry out regular customer visits to maintain strong relationships
- Oversee contract management and aftersales service delivery
Regional Service Manager – Experience & Skills Required
- Previous experience within a Service Manager or aftersales management role
- Confident and effective in customer‑facing situations
- Background in special‑purpose vehicles, plant, manual handling, or HGV
- Strong communicator and natural team leader
- SAP experience desirable
- Proven management experience within service or aftersales operations
- Full clean UK driving licence
If you’re the Regional Service Manager ready to lead a high‑performing team and strengthen aftersales delivery across the South West, click apply now — we’d love to hear from you.
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