Customer Experience Advisor – On-site in Altrincham (Bonuses)

This role is based in the Altrinchamoffice, please check that you can commute to Altrincham in advance of application.

We’re currently looking for multiple enthusiasticCustomer Service Advisorswho are focusedon customer service, administration and taking inbound & outbound calls.The role will deal with awide range of customer issues.

Cactus Search are currently in partnership with an amazing client who are offering you the following:Salary -£25k +Monthly bonusesMust have at least 6 months Contact centre experience

Key Responsibilities:

• Support customer enquiries by telephone or electronically via internal Contact Centre Solution and CRM systems
• Manage all direct customer Interactions
• Handle and respond efficiently to all general and order specific direct customer enquiries
• Support customers with order status updates and delivery tracking queries
• Effectively manage calls, enquiries, orders, complaints, returns and log all details of actions taken within CRM system to support case management
• Manage customer complaints and escalate it to the right stakeholders to support resolutions
• Provide feedback on the efficiency of the customer service process and areas of improvement

Key Skills Required:

• Previous experience within a Customer Service position is essential
• Knowledge of CRM systems
• A self-motivated, passionate, and enthusiastic approach to work
• Outstanding verbal communication skills
• Professional and empatheticapproach to resolving issues
• Decent I.T skills
• Excellent time management

Please apply or email josh@cactussearch.co.ukfor more info

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