As a Service Advisor, you’ll be the primary point of contact for customers throughout their vehicle’s time with us. You’ll play a key role in delivering an exceptional customer experience, ensuring every visit runs smoothly from arrival to handover
Key Responsibilities
- Acting as the main contact for customers during their service or repair visit.
- Managing all service walk-in enquiries on behalf of the dealership.
- Liaising across departments to provide accurate and competitive quotes for required work.
- Checking in and handing over vehicles, ensuring all details are correctly recorded.
- Identifying and upselling additional work where appropriate .
- Ensuring all activities meet Volkswagen’s brand and service standards.
Essential Skills and Qualifications
- Excellent administration, communication, and interpersonal skills to manage customer interactions and workshop scheduling.
- Experience in a customer-focused role — ideally within the automotive industry (though this isn’t essential).
- Strong organisational skills and attention to detail.
Benefits with the role
Contributory Pension Scheme
An extra holiday day to celebrate your birthday
Employee Assistance Programme (EAP)
Manufacturer-led training and career development
Servicing, Parts & Accessory discounts
Working in the Service team at Mon Motors means supporting customers throughout their ownership experience and ensuring every vehicle is maintained to the highest standard. From managing bookings and keeping customers informed to coordinating with technicians in the workshop, you help deliver a smooth and professional aftersales service.
You will be part of a focused team that values clear communication, accuracy, and proactive organisation. Whether you are advising on maintenance work, preparing job cards, or ensuring vehicles are ready for collection, your role is essential to the efficiency of our aftersales operations. With structured training, modern systems, and strong managerial support, you will have the tools to build your knowledge and provide a consistently reliable service to every customer.
Our values
At Mon Motors, we believe in fostering a culture of growth and integrity. Our core values emphasise teamwork, innovation, and a commitment to excellence.
Trust
Trust Trust is the foundation of everything we do. It means taking responsibility for our actions, fulfilling our promises, and doing the right thing every time. Acting with integrity builds confidence with colleagues, clients, and customers alike.
Relationships
Relationships Strong relationships are key to our success. Helping others excel, treating colleagues as we would our customers, and considering different perspectives allows us to collaborate effectively.
Experience
Experience Experience is about going the extra mile and creating meaningful interactions every day. Treating people the way we wish to be treated, showing care and respect, and listening attentively ensures every interaction leaves a positive impact.
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