Customer Support Advisor

Customer Support Advisor

Location: Haydock, Merseyside

Base pay range: $24,055.00/yr – $24,055.00/yr

Your role will be to provide customer service to existing customers.

Key responsibilities:

• Take ownership of queries from existing customers about their card payment facilities
• Act as a single point of ownership for all other customer service queries, liaising with other suppliers / business partners as required
• Provide technical support for Ecommerce and Virtual Terminal customers
• Follow the procedures provided to you by your Manager and Senior Member of the Team
• Develop an understanding of the card market and industry standards

To succeed you’ll have:

• Team player with clear focus on providing excellent customer service
• Tolerant and empathic communicator with confident telephone manner
• Takes ownership of queries, problems and projects and manages to resolution
• Able to manage own workload and work unsupervised if necessary
• PC Literacy – use of in-house database and MS Office applications
• Attention to detail

Benefits

• 25 days annual leave, plus 8 UK bank holidays
• Contributory pension scheme
• Life assurance
• Full training provided. Plus ongoing training and support

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Customer Service and Administrative

Our contracted working hours are 36.25 per week, Monday to Friday 9am-5.15pm.

Apply today for this fantastic opportunity to join a market leader!

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