Service Advisor

ROLE: Service Advisor

LOCATION: Luton

SALARY: 32k basic, plus bonus of 6k + benefits

HOURS: Monday to Friday 8.00 – 6.00. Saturday morning on a rota 8.30 – 12.30

As a Service Advisor you will be the key point of contact for customers throughout their vehicle’s time on site. You will play a vital role in ensuring our customers receive an outstanding service experience from start to finish.

What you’ll do:

• Greet customers and provide exceptional service
• Schedule and manage vehicle service appointments
• Liaise between customers and technicians
• Explain repair work and costs clearly
• Upsell additional services when appropriate
• Ensure a smooth and efficient workshop flow
• Liaise with technicians to coordinate the work schedule and progress updates
• Accurately manage booking systems, job cards, invoicing and customer records

To be successful in this Service Advisor role, you’ll have:

• Previous experience in a service advisor role (automotive preferred)
• Strong customer service and communication skills
• Ability to work in a fast-paced environment
• Basic technical knowledge of vehicles (training provided)
• IT proficiency and attention to detail
• Strong organizational and admin skills, including familiarity with dealer software systems
• Neat, professional appearance; team player with keen automotive interest

Benefits:

• £30,000 basic salary + performance-based bonuses
• Ongoing training and career development
• Friendly, supportive work environment
• Employee discounts on servicing, vehicle parts & vehicles
• Opportunity to work with a new and rapidly growing automotive brand
• Pension, life assurance, health and retail discounts

To apply for this Service Advisor / Aftersales Advisor vacancy, please get in touch with Flame Recruitment.

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