Overview
We are recruiting to multiple Customer Advisor positions within our Customer Experience Centre. These are frontline roles where you will provide support to customers across face-to-face, telephone and digital channels. You will act as the first point of contact, resolving enquiries wherever possible and ensuring a professional, efficient and consistent service.
Responsibilities
- Deliver high-quality customer service across multiple access channels
- Resolve customer enquiries at the first point of contact wherever possible
- Accurately record customer interactions using council systems
- Signpost customers to appropriate services where required
- Work collaboratively as part of a team to meet service demands
Experience
You will have experience in a customer-facing environment and be confident dealing with a wide range of enquiries.
- Experience in one or more of the following areas is desirable:
- Blue Badge services
- Clean and Green / Environmental Services
- Community Protection
- Council Tax
- Elections
- Free School Meals
Demonstrates
- Strong communication skills (verbal and written)
- Ability to manage a varied workload in a fast-paced environment
- Confidence using digital systems
- A flexible and positive approach to team working
About the employer
Walsall Council is committed to delivering high-quality services to our residents. Our Customer Experience Centre plays a vital role as the first point of contact for a wide range of council services.
At Walsall Council, we appreciate that AI can be a useful tool for ideas or guidance. However, we encourage you to make sure your application reflects your own voice and experiences. Over-reliance on AI can make responses feel less personal, and we really want to understand what makes you unique. Your experiences, skills, and perspective are what set you apart, so please ensure your application as a whole – particularly your ‘Supporting Information’ – reflects your own voice.
Working pattern
Full-time positions:
- Monday to Thursday: 8.45am – 5.15pm
- Friday: 8.45am – 4.45pm
- One hour unpaid lunch break daily
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