Temporary Insurance Officer – OX1 1NDNumber of Positions: 1Contract Type: ContractSalary: 34434 – 37280Working Hours: 37Location: OxfordshireBusiness Unit: Financial & Commercial Services
About Us
The Insurance Team are a small Team within the Finance function responsible for procuring suitable insurance policies and handling claims made against the council.
The Team process claims across a variety of types of Insurance and this role specifically relates to Public Liability Highways claims
About the Role
This temporary role sits within the Insurance Team (Finance) and supports the Council’s insurance arrangements, with a focus on claims handling. The post holder will process insurance claims from members of the public and be required to carry out investigations, gather information from multiple systems, and communicate decisions clearly and professionally in line with Council policies and procedures.
The role involves administering claims from end to end, including negotiation, calculating compensation or recovery where appropriate, and working with colleagues across directorates and insurers. While the main focus will be Public Liability Highways claims, the role may also cover general public liability, motor and property claims. Sound judgement, clear decision‑making records, adherence to legal deadlines and the identification of potentially fraudulent claims are essential to the role.
Applicants are advised to apply as soon as possible as we will be reviewing applications and interviewing on an ongoing basis. A flexible approach to interview dates will be taken.
We reserve the right to close the advert prior to advertised closing date should enough applications be received.
About you
You have a good understanding of the insurance claims process and are confident handling cases from investigation through to resolution. You communicate clearly and professionally, both in writing and verbally, and are comfortable negotiating outcomes and explaining decisions to a range of stakeholders, including members of the public and internal colleagues.
You are able to use your judgement to manage complex and sometimes sensitive cases, working independently while maintaining clear and accurate records to support your decision‑making. Well organised and resilient, you can work under pressure to meet legal deadlines, use Microsoft Office confidently, and contribute positively as part of a team. Experience in claims handling and knowledge of a local government environment would be an advantage.
Rewards and benefits
- Annual leave starting at 30 days per year (plus bank holidays).
- A comprehensive Local Government Pension Scheme (LGPS).
- Flexible working.
- Employee Assistance Programme including access to health and wellbeing support 24×7.
- Range of family-friendly policies.
- a range of local and national retail discounts;
- Excellent learning and development opportunities.
Our commitment to: Equality, Diversity and Inclusion
At Oxfordshire County Council we are proud of our diverse workforce. Everyone is accepted for who they are, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or on maternity or family leave. We have a number of staff network groups which provide peer support, education and safe spaces for all.
Our commitment to:Guaranteed Interview Schemes
As a Disability Confident employer, we guarantee an interview for disabled applicants who meet the essential criteria for the job. We also guarantee interviews to care leavers who have completed further education and who meet the essential criteria for the job. For those leaving care without any further education, we guarantee an interview for our apprenticeships. We are also committed to helping and supporting those transitioning from HM Armed Forces to civilian life and guarantee an interview for those demonstrating the essential criteria for the role, within three years of leaving the service.
Our commitment to:Safeguarding
Oxfordshire County Council are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect these commitments.
Our commitment to:Flexible Working
We are open to discussions about flexible working, which can include flexi-time, part time working, job sharing, nine-day fortnights and annualised hours, depending on the requirements of the role and the service.
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