Customer Development Manager

ROLE TITLE: Customer Development Manager

DEPARTMENT / FUNCTION: Regional Sales

MAIN PURPOSE OF ROLE

Responsible for driving and securing profitable incremental sales growth in a designated Sales region. Building relationships, identifying and maximizing opportunities for both Truck and Trailer parts.

MAIN DUTIES AND RESPONSIBILITIES

• Predominantly field based role, establish, maintain and build key customer relationships in a designated geographical area.
• Identify and develop a pipeline of new business opportunities to achieve required annual sales growth targets.
• Identify opportunities for campaigns, services and distribution channels that will lead to an increase in sales.
• Responsible for effectively structuring sales activities, including territory and journey planning, new business strategy, account profiling and prioritisation.
• Prepare sales presentations /proposals and present new solutions and services to customers.
• Achieve set sales targets and KPIs.
• Maintain extensive knowledge of current market conditions.
• Use knowledge of market and competitors to identify and develop the company’s unique selling propositions and differentiators.
• Participate in pricing the solution/service (where applicable).
• Be target driven and work within sales budgets.
• Respond to and follow up on all sales enquiries, new leads and referrals.
• Manage account services and resolve customer concerns.
• Monitor and report on sales activities and provide relevant management information.
• Ensure correct usage of CRM and other sales applications.
• Attend sales promotions, trade and exhibition events, in addition to product training and sales meetings.
• Understand, work to and demonstrate the company Core Values on a daily basis.
• Working closely with the internal branch team, customer service / administration and other managers to plan/react to customer’s demands and expectations to increase sales opportunities and maximise revenues.
• Submit all reporting as required in a timely manner, ensuring data is accurate.

KEY SPECIALIST SKILLS AND KNOWLEDGE

• Advanced sales skills.
• Account management.
• Experience in dealing with fleet end‑users (truck /trailer /bus /coach /plant /agri).
• Knowledge of Truck and Trailer Parts.
• Time management.
• Ability to deliver an exceptional customer experience.

BEHAVIOURS

• Motivated
• Trustworthy
• Driven
• Integrity

ANCILLARY SKILLS

• U.K. driving licence.
• This position may require extensive travelling and overnight stays on occasion.

REPORTS TO: Head of Customer Development

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