Overview
Exponential-e, founded in 2002, is a UK Cloud, Connectivity and Communications pioneer. We focus on leveraging leading-edge technology to deliver profitable and innovative services to our clients and prospects, earning industry and peer recognition as a ground-breaking ICT services company. We are a company of innovators who think big and achieve bigger. Our people are crucial to our success and demonstrate our PRIDE principles in everything we do.
Job Description
Overall purpose of the job: To take ownership of customer-facing projects within the company and deliver those projects within a controlled environment while meeting mutual customer and Exponential-e pre-defined objectives using recognised processes and methodologies.
Responsibilities
- Keeping all stakeholders up to date with project developments using recognised project documents.
- Coordinating project teams to realise set deadlines and milestones.
- Ensuring the project remains on track within agreed tolerances; notify the Project Board of forecasted deviations and apply corrective measures.
- Coordinating and chairing all project meetings.
- Attending project bid and scoping meetings.
- Presenting Exponential-e project management approach to customers, providers and colleagues.
- Coordinating any required customer training.
- Completing proposals, sometimes within short notice.
- Maintaining internal systems to capture and label product and service implementations; updating internal project documents.
- Managing escalations with all necessary parties and communicating progress to customers as necessary.
- Any other fair and reasonable tasks as assigned by your Manager or senior staff.
Knowledge and experience required
- Project management experience.
- Experience working in a service-provider environment delivering Networking/WAN/LAN/Voice/Cloud-based solutions.
- Excellent customer service skills.
- Methodical and structured approach with the ability to manage and prioritise multiple tasks.
- Responsible and willing to take ownership of essential tasks.
- Well organised and self-motivated team player.
- Strong leadership abilities.
- Effective communication skills.
- Ability to work under pressure in a results-driven environment.
- Ability to think outside of the box as necessary.
- Working knowledge of project document suites including Microsoft Project.
Desirable knowledge and experience
- Preferably experience working within product management teams.
- Strong analytical and advanced Excel skills.
Our People
Our people are what makes Exponential-e Group the company it is today. Learning and development are fundamental parts of daily life at Exponential-e. From day one, employees have opportunities to develop skills through our L&D team and bespoke courses aligned with the latest innovations and challenges across the digital landscape. Exponential-e Group is committed to equal opportunity employment and fostering an inclusive environment where everyone can contribute and grow.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Software Development
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