Job Description At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting‑edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Find out more about this role by reading the information below, then apply to be considered.
We’re seeking a future team member for the role of Vice President, Complaints Manager to join our UK Transfer Agency Operations team. This role is located in Manchester, UK.
In this role, you’ll make an impact in the following ways:
- Manage Complaints administration services for UK Transfer Agency clients, ensuring compliance with the FCA DISP Handbook and Consumer Duty requirements by applying comprehensive knowledge of industry practices.
- Responsibilities also include managing queries received in writing from our clients’ investors.
- Lead and develop a team of professionals, fostering a collaborative and high‑performance culture by providing mentorship and guidance.
- Drive data analysis to improve outcomes for our clients’ retail investors as a key participant in our Investor Outcomes forum.
- Drive process improvements and efficiency initiatives within your team, identifying opportunities for automation and optimization by utilizing data analysis and industry trends.
- Monitor and report on key performance indicators and metrics for shareholder services operations, providing insights and recommendations for continuous improvement by utilizing analytical skills.
To be successful in this role, we’re seeking the following:
- Bachelor’s degree or the equivalent combination of education and experience is required. Advanced/graduate degree preferred.
- Complaints administration experience preferred.
- Strong leadership and team management skills.
- Excellent analytical and problem‑solving abilities.
- Effective communication and interpersonal skills for client interaction and collaboration across teams.
Here’s a Few Of Our Recent Awards
- America’s Most Innovative Companies, Fortune, 2025
- World’s Most Admired Companies, Fortune 2025
- “Most Just Companies”, Just Capital and CNBC, 2025
Our Benefits And Rewards
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay‑for‑performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. xwzovoh
BNY is an Equal Employment Opportunity/Affirmative Action Employer – Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
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