Service Manager- Change & Release Management

Plan and manage Infrastructure provisioning for new services for delivery of large or complex change, and infrastructure change including patching, upgrades, service continuity tests and fixes, Deliver a smooth and seamless transition into production, minimising service risk for our business and customers.

The role will require working from client office in Windsor minimum 3 days a week.

Roles & Responsibilities :

• Manage the assessment, analysis, planning and design of infrastructure changes, ensuring effective integration across the estate
• Engage project managers, technical teams and suppliers to create approach and integrated plans, building in durations, dependencies, impacts and required outages
• Plan, coordinate and deliver infrastructure environments to meet projects’ non-functional requirements, ensuring configuration meets relevant security and operational standards
• Hold walk-throughs and ‘dress rehearsals’ where necessary to measure timings and validate the plans, book resources and raise changes
• Manage go/no go criteria including test outcomes, execute plans through real-time orchestration of technical teams, manage checkpoints and ensure systems are fully restored for our customers
• Communicate progress to stakeholders throughout the events through regular updates and hotline messages, ensure post-release support is in place and conduct post implementation reviews
• Ensure that changes are recorded, evaluated, authorised, prioritised, planned, tested, implemented, documented and reviewed effectively
• Incorporate reversion points and other measures to manage risk and proactively address operational issues to restore services within SLA
• Build effective relationships with virtual teams and other stakeholders, managing expectations and inspiring confidence in delivery
• Define, apply and improve infrastructure management policies, procedures and governance, in line with industry best practice

Key Skills and Experience :

• Good experience in Service Management – Change Management , Release management
• Experience in Planning and managing Infrastructure provisioning for new services for delivery of large or complex change, and infrastructure change including patching, upgrades, service continuity tests and fixes,
• Experience in Delivering smooth and seamless transition into production, minimising service risk for our business and customers.
• Experience in working on large infrastructure projects

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