Head of Commercial Property Claims This is a great job for someone who has experience leading operational teams within a claims environment and is ready to shape how we deliver commercial property claims in the future. Either way, youll enjoy influencing change, building strong relationships and making a meaningful difference for colleagues, customers, brokers and partners across the end-to-end business. This role exists to lead our Commercial Property Claims function through a period of transformation and deliver an improved end-to-end experience for customers, colleagues and our broker partners. Youll join our GI Commercial Claims area, working closely with teams across Operations, Supply Chain, Risk, our Field network, and crucially, our Underwriting, Pricing and Distribution teams.Youll work closely with our broker network, building relationships that are both strong and trusted. Youll shape and implement the long-term operating model for commercial property claims, ensuring strong performance, effective budgeting and excellent service outcomes. A key part of this role will be strengthening relationships with brokers and ensuring alignment across the broader commercial business to support growth and deliver a consistent customer and broker experience. You will guide the delivery of a significant investment programme and create clear strategies to drive improvements across all property perils. Most importantly, you will lead and support around 124 colleagues, helping them deliver for our customers and broker partners every day. Strong leadership experience within commercial claims in an operational environment. Excellent communication and relationship-building skills, with confidence engaging internal and external partners including Underwriting, Pricing and Distribution. Commercial acumen and analytical capability to inform decisions and long-term planning, with the ability to shape and deliver strategic change across multiple teams and stakeholders. Experience influencing performance, operational outcomes, and financial results. Startingsalary(depending on location, skills, experience, and qualifications)
~ Bonus opportunity 25%of annual salary Actual amount depends on your performance and Avivas.
~ 29daysholidayplus bank holidays, and you can choose to buy or sell up to 5 days
~ Aviva-funded Private Medical Benefitto help you get expert support when you need it
~ Make your money go further – Up to 40%discount on Aviva products, and other retailer discounts
~ Brilliantlysupportive policiesincluding parental and carers leave
~ Flexible benefitsto suit you, includingsustainability optionssuch as cycle to work
~ Make a difference, be part of ourAviva Communitiesand use your 3paid volunteering days to help others
~ We also consider all forms of flexible working, including part time and job shares. To find out more about working at Aviva take a lookhere…