We are seeking an experienced Technical Services Expert (365) to join our Systems Team. This role provides technical support and 3rd-line expertise for Microsoft 365 and associated cloud collaboration services, ensuring they are secure, resilient and fit for purpose. You will act as a subject matter expert, supporting service development, operational stability and continuous improvement across our M365 estate.
Key Responsibilities
- Technical support of Microsoft 365 and associated cloud services, including Teams, Exchange Online, OneDrive, Bookings and Zoom.
- Act as a subject matter expert for service security, resilience and disaster recovery.
- Ensure services are configured, maintained and documented to a high standard.
- Provide 3rd-line support, incident resolution and escalation where required.
- Ensure compliance with ITIL processes and Cyber Security policies, including change and incident management.
- Contribute to service improvement and operational best practice.
About You
- Significant experience working in a technical systems or cloud services environment.
- Strong hands-on expertise with Microsoft 365 services.
- Experience supporting enterprise-scale cloud services.
- Good understanding of service security, resilience and ITIL practices.
- Able to manage multiple priorities and resolve complex technical issues.
- Relevant qualification or equivalent professional experience.
We offer a generous annual leave package plus discretionary University closure days, excellent training and development opportunities, a great occupational pension scheme and a range of health-related support. The University is committed to a hybrid working approach.
Location: Brunel University London, Uxbridge Campus
Salary: Grade 7 (£40,757 to £47,921 inclusive of London Weighting, with potential to progress to £52,067 per annum inclusive of London Weighting through sustained exceptional contribution).
Hours: Full time
Contract Type: Permanent
Legal and Equal Opportunity Statement
All applicants must be eligible to live and work in the UK for the duration of any offer of appointment. Brunel University London is fully committed to creating and sustaining a fully inclusive workforce culture. We welcome applicants from all backgrounds and communities; we particularly welcome applicants who are currently under-represented in our workforce.
Closing date for applications: 25 May 2026.
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