An Introduction to Primer
We’re the world’s first unified payment infrastructure, empowering businesses worldwide to unleash their payment potential. By choosing our platform, merchants can take control over their payment stack, create unique commerce experiences, accelerate their roadmap and increase payment success. We strive to make something complex, incredibly simple and intuitive. The world’s top investors, including Accel, Balderton, Iconiq, and Tencent, have invested in Primer’s vision to rebuild payments and commerce from the ground up.
Join us in shaping the future of payments and commerce.
Which team will you be joining?
A Primer payment is worth so much more than a regular payment! In the Partners team we build a foundation of seamless, scalable, and reliable payments – across any provider, method, or market.
We’re looking for an Integrations Manager to own and elevate the experience our partners and merchants have when integrating with Primer. This role sits at the intersection of Product, Partnerships, GTM and Engineering. You’ll act as a trusted technical partner and project owner, ensuring integrations are smooth, well-supported, and continuously improving — with a strong focus on quality rather than volume.
What will the role involve?
Owning the end-to-end experience of partner integrations, from onboarding through to ongoing support.
Scoping, triaging and coordinating technical and product-related requests from partners and internal teams.
Working closely with the Partnerships team to support onboarding, enablement, and how Primer is presented and sold.
Ensuring partners complete all required technical, operational, and compliance processes during onboarding.
Acting as a technical point of contact for our partners and merchants, helping them navigate Primer’s platform and APIs.
Creating and maintaining clear feedback loops between our Partners, Product, Engineering and other teams.
Identifying opportunities to improve and scale integration processes, including automation and smarter tooling.
Continuously improving the quality of the partner experience, informed by feedback and NPS insights.
What are we looking for?
Experience in a partner-facing technical role (e.g. Integrations, Solutions Engineering, Technical PM, Product Ops).
Strong communication skills, with the ability to explain technical concepts clearly to different audiences.
Solid technical foundations, including experience working with APIs, SaaS platforms, and modern tech stacks.
Confidence reading and understanding technical documentation and identifying gaps or friction points.
A collaborative approach to working across Product, Engineering, Partnerships, and all other teams.
A systems-thinking mindset, with an interest in automation, AI, and scalable ways of working.
Experience in B2B SaaS environments (payments experience is a plus, but not essential).