Associate, Customer Experience, Spanish Speaking

Associate, Customer Experience, Spanish Speaking

As a Customer Experience Associate, you are responsible for delivering exceptional service to our customers while creating a luxury experience. You will remove obstacles, provide support, and are empowered to “do the right thing.” This is an ideal role for a polished individual with a passion for service, design and home furnishings.

YOUR RESPONSIBILITIES

• Live Our Vision, Values and Beliefs every day
• Represent the RH brand through polished communication, personal appearance and professionalism
• Engage with the customer to identify their needs and partner them with the best associates to deliver unparalleled service and exceed their expectations
• Collaborate with cross‑functional partners and Leaders to ensure the customer’s needs are not only met but also exceeded
• Build brand loyalty and revenue by being well‑versed in RH product offerings, processes and systems
• Innovate with an entrepreneurial spirit and a passion for building and maintaining relationships
• Qualify and educate potential design customers on services offered by RH Interior Design

OUR REQUIREMENTS

• 1+ years of experience in Customer Service, high‑end furniture and luxury retail preferred
• Fluency in Spanish, written and verbal
• Poise and confidence to interact with high‑end customers while maintaining confidentiality
• People and relationship‑driven
• Driven to deliver first‑class service and exceed customer expectations
• Ability to recognize and respond to multiple priorities
• Exceptional analytical, problem‑solving and decision‑making skills
• Strategic, highly organized and results‑oriented
• Excellent verbal and written communication skills
• Commitment to Quality with exceptional attention to detail
• Proficiency with Mac Operating System, IOS devices, Microsoft Office, Salesforce and Google Applications
• Willingness to work a flexible schedule, including evenings, weekends and holidays

PHYSICAL REQUIREMENTS

• Ability to be productive working remotely
• Ability to travel to the nearest gallery as needed

Seniority level

• Entry level

Employment type

• Full‑time

Job function

• Other

Industries

• Design Services

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