As a Customer Service Officer, you will be the first point of contact for all enquiries. Customers have the ability to contact the council via telephone, email, webchat or social media and also face to face, and your job will be to provide a quality response via all of these channels, for a range of different service areas. You will be responsible for receiving and processing all enquiries in line with local and central government requirements.
The role is exciting and varied where no two days will be the same. Our team not only responds to general enquiries but also deal with some very specialist areas of work.
To enhance your skills and ensure you are well equipped to deal with the large variety of queries that you will face, we offer superb training opportunities and strongly encourage career progression into the specific areas in which we service.
This role is pivotal to the success of our organisation and is an extremely rewarding position where you can make a real difference within the communities across North Yorkshire.
Please note that candidates must be fully flexible to work Monday‑Friday, between the hours of 8.30‑ 5:30, on a rota basis. The role offers the opportunity to work in a hybrid way after training is complete, with the expectation to be in the office at least 2 days a week.
What you will bring…
- Enthusiastic individuals that have a passion for providing an outstanding level of customer service to our communities and customers.
- Excellent communication skills and a passion for providing outstanding levels of customer service.
- Someone who can use innovative thinking to come up with timely solutions to problems.
- Experience working in a customer‑focussed environment, ideally within a call centre setting.
- IT competency with experience using customer databases, internet applications and Microsoft Office.
- Ability to effectively communicate verbally and in writing with customers using voice, email and web chat as well as interacting with customers in a face‑to‑face setting.
- Be an innovative thinker and have a proactive approach to solving any issues that may arise.
- Have a full clean driving licence as travel to other offices in North Yorkshire may be required.
Benefits
- Access to the Everybody Benefits scheme such as shopping discounts and home technology salary sacrifice schemes.
- Financial well‑being and health assured – support through the employee assistance programme for your health and wellbeing.
- Access to the local government pension scheme – a generous plan for your retirement with the option to increase your monthly contribution if you so wish.
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