Overview
Welcome to Juniper Education, where our mission is to champion educators, empowering them to shape future generations. We address a spectrum of needs in education and technology, ensuring excellence and impact for students and educators. Whether you are developing educational technology, supporting school leadership teams, or designing solutions to enhance the learning experience, you could make a lasting and positive impact on the future.
Our mission statement says it all: We look after you, so that you can look after our children.
Core values
Empowerment: Equipping everyone with the tools, intelligence, connections, and freedom to make informed decisions, recognised and respected by all. Purpose: Supporting everyone to reach their highest potential, thereby enabling all children to achieve theirs. Passion: Because we love what you do, you’re at the heart of everything we do. Innovation: Delivering meaningful solutions with expertise and creative thinking to influence the ever-changing world of education. Collaboration: The cornerstone of our success, enabling us to harness diverse perspectives and strengths to achieve more together. Every voice counts!
Role
We are looking for a proactive and customer-focused Customer Success Manager to act as the key link between Juniper and our customers. In this role, you will ensure each customer gains maximum value from our services, helping to optimise pupil learning outcomes while supporting the growth of our business.
You will work closely with customers, alongside our sales, onboarding, support, and marketing teams, to deliver a seamless customer experience, build strong relationships, and unlock new opportunities within your accounts. Your success will be measured through high levels of customer retention and your ability to identify and grow revenue opportunities.
Key Responsibilities
- Help customers realise value from our professional services and support improved pupil outcomes
- Identify and generate new revenue opportunities within existing accounts
- Work with a range of stakeholders across education settings to embed Juniper’s services and innovations
- Drive successful renewals while identifying opportunities for account growth
- Collaborate with sales and onboarding teams to ensure a smooth transition into post-sales support
- Partner with the support team to deliver a seamless, high-quality customer experience
- Work closely with marketing to ensure communications remain school-centric
- Build trusted advisor relationships with key customer stakeholders
- Use the Juniper Success Framework and your knowledge of education to guide effective implementation and usage
- Identify at-risk customers and take proactive steps to improve engagement and retention
About You
- Excellent verbal and written communication skills
- Minimum of one year relevant experience in customer success, account management, sales, project management, or education
- Ability to quickly gain deep knowledge of Juniper’s solutions, capabilities, and best practices
- Strong understanding of customer requirements, goals, and current use of software
- Ability to manage complex customer projects involving multiple stakeholders and systems
- Strong organisational skills with the ability to prioritise, multi-task, and perform under pressure
Interview process
- 1st stage Interview
We are committed to a fair and comfortable recruitment process, so if you require any reasonable adjustments during your application or interview process, please reach out to a member of the team at recruitment@junipereducation.org
Juniper Education Benefits
- Day 1 right to company sick pay
- Enhanced annual leave entitlement
- Opportunity to purchase additional leave
- Entitlement to carry over leave to next entitlement year
- Day 1 access to 24/7 GP & prescription services
- Day 1 access to rewards platform
- Cycle to work scheme
- Enhanced maternity & adoption pay
- Day 1 access to employee assistance platform
- Funded development/Qualification opportunities
- Voluntary health care cash plan
- Voluntary private medical insurance
- Plus more!
Please note: We are unable to provide visa sponsorship at this time.
Applications to be submitted by midnight 7th April 2026
Trusted by over 14,000 schools and over 70% of MATs, Juniper’s technology and expertise deliver joined-up solutions for classrooms, the back office, staff development and engaging with parents.
At Juniper Education, we believe that the heart of a great workplace is its people. We are committed to investing in our team, creating an inclusive culture, and embracing our company values: collaboration, empowerment, innovation, passion, and purpose.
Our team of over 400 people nationwide, mostly experienced education experts and former teachers, is passionate about making schools and MATs a better place to work and learn. We aim to ease heavy workloads and stress, improve operations, and help pupils achieve more.
Our mission is clear: to look after you so that you can look after our children, with the goal of making a real and positive impact on education.
#J-18808-Ljbffr…